Re: How do I get a TAC for a RMA??

gary_fixelle — Fri, 13 Dec 2024 10:25:14 GMT

It's appalling that Ruckus has treated Lennar customers quite differently than ANY other customer and in fact treats them like garbage and think that this is acceptable. In the future, I would NEVER purchase products from a company that shows such disrespect simply because the owner purchased from a builder like Lennar. Can you imagine if a company like CDW who sells to small and large business organizations had an agreement with Ruckus to provide ineffective and 2nd class support simply because they were provided a small discount on their purchase? Do you believe that their customers would buy ANY more products? This is a disgusting business practice by Ruckus and needs to end immediately!

Re: How do I get a TAC for a RMA??

Imran_ruckus — Fri, 13 Dec 2024 12:01:05 GMT

Hi @gary_fixelle

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

I noticed that you have submitted another post on the Lennar forum (please see the link below). Kindly follow the same thread, and I will be happy to assist you further.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-2nd-class-support-simply-because-users-purchased-from/m-p/100749#M7087

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

topic Re: How do I get a TAC for a RMA?? in RUCKUS Support for Lennar Homes

Re: How do I get a TAC for a RMA??

Re: How do I get a TAC for a RMA??