topic New Homeowner / Existing Equipment in RUCKUS Support for Lennar Homes

New Homeowner / Existing Equipment

SoundConnection — Wed, 11 Dec 2024 16:11:32 GMT

I have a client that recently bought a condo with existing R550 APs. They are broadcasting Recover.Me-... How do I reset/configure them for proper SSID and PW?

Thanks,

Ryan

Re: New Homeowner / Existing Equipment

pinky_ruckus — Wed, 11 Dec 2024 16:48:08 GMT

Hello @SoundConnection ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the Ruckus APs are broadcasting Recover.Me network.

We suggest you to perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Homeowner / Existing Equipment

pinky_ruckus — Wed, 11 Dec 2024 17:58:21 GMT

Hello @SoundConnection ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your client's recently purchased Lennar Home.

For guidance on setting up the system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Homeowner / Existing Equipment

SoundConnection — Thu, 12 Dec 2024 14:34:05 GMT

This is not a Lennar community. The only Ruckus devices are the Aps. The router and switch are Araknis. Can I still factory reset the APs and configure them directly or do I need some sort of controller?

Thanks,

Ryan

Re: New Homeowner / Existing Equipment

pinky_ruckus — Thu, 12 Dec 2024 14:58:20 GMT

Hello @SoundConnection ,

Thank you for the response.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Also, please be informed that APs can me managed through RUCKUS Unleashed system.

RUCKUS Unleashed is a controller-less Wireless LAN (WLAN) solution that supports up to 25 APs and 512 client devices. It can be deployed in a single location or multiple locations.

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Homeowner / Existing Equipment

pinky_ruckus — Mon, 16 Dec 2024 15:51:52 GMT

Hello @SoundConnection ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Homeowner / Existing Equipment

pinky_ruckus — Wed, 18 Dec 2024 14:27:29 GMT

Hello @SoundConnection ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.