Re: Request RMA Approval Link

gablackburn — Thu, 12 Dec 2024 03:17:16 GMT

I'm having the same issue after a power outage and the resets haven't worked (at least 20 attempts). What I find confusing is you're telling Linda to switch from Port #15 to #13 with the RJ45, yet in the link https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759 at step 2 it's telling us to use port #15. Another link shows #13.

The videos linked in many of these posts have the same expectations of end users being tech savvy, yet the average Lennar home owner will not have that skillset. To add, the Ruckus tech support avenues for Lennar users have been majorly trimmed so you're expecting everyone to fix it themselves based on these forums only. No other methods of assistance are available.

There's a major flaw in the hardware where a power outage cripples the device. Some of my Lennar neighbors don't even use it as it hasn't worked from the beginning.

I'd like to request new videos created, ELI5 style, showing finding the correct COM port in Win11 Device Manager, consoling it, connecting with the TFTP, and how to navigate to the updates.

I've spent an entire evening and I'm no closer to finding a solution as my device won't console with my computer. This is extremely frustrating.

Re: Request RMA Approval Link

Imran_ruckus — Thu, 12 Dec 2024 12:17:28 GMT

Hi @gablackburn

Greetings,

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

I sincerely apologize for the inconvenience you’ve experienced.

I noticed that you have posted a similar issue on the Lennar forum. For continuity and to better assist you, please follow the thread in the link below, where I will continue to provide support:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/After-power-outage-ICX-7150-C12P-will-not-get-past-boot/m-p/100680#M24217

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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Re: Request RMA Approval Link

Re: Request RMA Approval Link