topic Re: Unleashed App v 14.151.4 - Recent Update Crashing in RUCKUS Support for Lennar Homes

Unleashed App v 14.151.4 - Recent Update Crashing

Yaoshi — Wed, 11 Dec 2024 17:33:21 GMT

The Unleashed app just updated to the version stated above today. The app will open ... but when "Manage Network" is selected on the home screen, the app immediately closes. There's no error code ... it just closes. The app has been force stopped, cache and data cleared, and uninstalled ... then reinstalled. Still, the same result. Has anyone else experienced this?

Re: Unleashed App v 14.151.4 - Recent Update Crashing

Imran_ruckus — Wed, 11 Dec 2024 17:40:54 GMT

Hi @Yaoshi

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the latest RUCKUS Unleashed application.

We apologize for any inconvenience.

To date, we have not observed this issue with other users. As a next step, we recommend testing with a different mobile device to further investigate the problem.

Please let me know the results once you've tried this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed App v 14.151.4 - Recent Update Crashing

Eshlil — Wed, 11 Dec 2024 23:33:51 GMT

I am also experiencing this issue.

Re: Unleashed App v 14.151.4 - Recent Update Crashing

Yaoshi — Wed, 11 Dec 2024 23:38:08 GMT

Thank you for the corroboration. Yes ... when I loaded the app on a separate phone ... the same result persisted. Both are android devices. Hopefully, it's just a glitch in this most recent update.

Re: Unleashed App v 14.151.4 - Recent Update Crashing

Yaoshi — Thu, 12 Dec 2024 00:57:15 GMT

Thank you. Just downloaded another update (ver. 14.151.5) and all's well.

Re: Unleashed App v 14.151.4 - Recent Update Crashing

JacksonCampbell — Thu, 12 Dec 2024 05:50:50 GMT

Yes you have observed this issue, because an update has already been released to fix it. All you would've had to do is pull out your phone, open the app, and click manage networks to see the crash. I'm not sure why support at companies is not able to use the product to see the bugs everyone experiences or to get updates when there is a known issue or an issue has been fixed.

Re: Unleashed App v 14.151.4 - Recent Update Crashing

Imran_ruckus — Thu, 12 Dec 2024 11:59:07 GMT

Hi @Yaoshi

Greetings,

Thank you for your prompt response and the update.

I would like to confirm that the 14.151.5 Unleashed version for Android devices was released yesterday on December 11th. It appears that the issue has been resolved in this version.

@JacksonCampbell , kindly proceed with the update and let us know if the issue persists.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community