topic Re: Cannot Upgrade Firmware in RUCKUS Support for Lennar Homes

Cannot Upgrade Firmware

Rkeiser — Tue, 10 Dec 2024 02:01:16 GMT

Good evening,

I've been having issues upgrading firmware on my ICX 7150 c12p switch for quite some time and gave up for a few months. Today I decided to give it another try and made a little progress. I feel I have come to the end of the road as I believe the hardware is the issue. No matter how I try to update I get this error "ICX7150-C12 Switch#copy disk0 flash SPS08095hufi.bin secondary
flash_fcreat: Failed to create file tempufi
ERROR ....
ICX7150-C12 Switch#copy disk0 flash SPS08095hufi.bin primary
flash_fcreat: Failed to create file tempufi
ERROR ...."

Any help would be great!.......or a replacement switch.

Re: Cannot Upgrade Firmware

Imran_ruckus — Tue, 10 Dec 2024 12:00:12 GMT

Hi @Rkeiser
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Upgrade Firmware

Rkeiser — Tue, 10 Dec 2024 14:44:31 GMT

Yes this is a Lennar home.

Re: Cannot Upgrade Firmware

Imran_ruckus — Tue, 10 Dec 2024 15:31:23 GMT

Hi @Rkeiser

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue during the RUCKUS ICX-7150-C12P Switch, upgrade.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

For Lennar home users, the recommended version we have is 08095g, and we suggest upgrading your Switch using CLI method (2nd option from the article).

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please refer to the below RUCKUS Lennar Knowledge self-help article for the upgrade process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Upgrade Firmware

Rkeiser — Tue, 10 Dec 2024 18:03:39 GMT

I have tried the cli method as well following the guide from non-ufi to ufi and I would run into the same issue. On reboot there are a whole list of errors and corrupt file system with not being able to read or write config. I believe the hardware is defective.

Re: Cannot Upgrade Firmware

Imran_ruckus — Tue, 10 Dec 2024 18:10:55 GMT

Hi @Rkeiser

Thank you for the response and the update.

Could you please let me know the error you are getting during CLI upgrade process using TFTP application?

Additionally, please share output of the below commands?

enable

show version

show flash

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Cannot Upgrade Firmware

Rkeiser — Wed, 11 Dec 2024 03:01:17 GMT

Could not verify if the Running Config data has been changed.
Do you want to continue the reload anyway? (enter 'y' or 'n'): y
ICX7150-C12-Switch#Unmounting the External USB
We are in system resetcp: can't create '/fast_iron/logs/log_console.txt.gz': File exists
sh: can't create /fast_iron/logs/kmsg.txt: Read-only file system
cp: can't create '/fast_iron/support/fitrace/fitrace.errorlog': File exists

dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
mkdir: can't create directory '/fast_iron/.images': Structure needs cleaning
Creating TUN device
mv: can't rename '/fast_iron/logs/tpm_infra_init.log': Read-only file system
Starting TPM Infra
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
Group tss and User tss created
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
kernel.hostname = localhost
hostname set to localhost
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
Starting TCSD Daemon
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
TCSD Up and Running
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
Enabling time stamp.
/etc/init.sh: line 1: can't create /fast_iron/logs/bootmsg: Read-only file system
^CCould not verify if the Running Config data has been changed.
Do you want to continue the reload anyway? (enter 'y' or 'n'): y
ICX7150-C12-Switch#Unmounting the External USB
We are in system resetcp: can't create '/fast_iron/logs/log_console.txt.gz': File exists
sh: can't create /fast_iron/logs/kmsg.txt: Read-only file system
cp: can't create '/fast_iron/support/fitrace/fitrace.errorlog': File exists

Invalid input -> dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base : 0x9f500000, warm_mem_len: 0xb00000
Type ? for a list
ICX7150-C12-Switch>mkdir: can't create directory '/fast_iron/.images': Structure needs cleaning
Invalid input -> mkdir: can't create directory '/fast_iron/.images': Structure n eeds cleaning
Type ? for a list
ICX7150-C12-Switch>Creating TUN device
Invalid input -> Creating TUN device
Type ? for a list
ICX7150-C12-Switch>mv: can't rename '/fast_iron/logs/tpm_infra_init.log': Read-o nly file system
Invalid input -> mv: can't rename '/fast_iron/logs/tpm_infra_init.log': Read-onl y file system
Type ? for a list
ICX7150-C12-Switch>Starting TPM Infra
Invalid input -> Starting TPM Infra
Type ? for a list
ICX7150-C12-Switch>/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm _infra_init.log: Read-only file system
Invalid input -> /etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_i nfra_init.log: Read-only file system
Type ? for a list
ICX7150-C12-Switch>Group tss and User tss created
Invalid input -> Group tss and User tss created
Type ? for a list
ICX7150-C12-Switch>/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm _infra_init.log: Read-only file system
Invalid input -> /etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_i nfra_init.log: Read-only file system
Type ? for a list
ICX7150-C12-Switch>kernel.hostname = localhost
Invalid input -> kernel.hostname = localhost
Type ? for a list
ICX7150-C12-Switch>hostname set to localhost
Invalid input -> hostname set to localhost
Type ? for a list
ICX7150-C12-Switch>/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm _infra_init.log: Read-only file system
Invalid input -> /etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_i nfra_init.log: Read-only file system
Type ? for a list
ICX7150-C12-Switch>Starting TCSD Daemon
Invalid input -> Starting TCSD Daemon
Type ? for a list
ICX7150-C12-Switch>/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm _infra_init.log: Read-only file system
Invalid input -> /etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_i nfra_init.log: Read-only file system
Type ? for a list
ICX7150-C12-Switch>TCSD Up and Running
Invalid input -> TCSD Up and Running
Type ? for a list
ICX7150-C12-Switch>/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm _infra_init.log: Read-only file system
Invalid input -> /etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_i nfra_init.log: Read-only file system
Type ? for a list
ICX7150-C12-Switch>Enabling time stamp.
Invalid input -> Enabling time stamp.
Type ? for a list
ICX7150-C12-Switch>/etc/init.sh: line 1: can't create /fast_iron/logs/bootmsg: R ead-only file system
Invalid input -> /etc/init.sh: line 1: can't create /fast_iron/logs/bootmsg: Rea d-only file system
Type ? for a list
ICX7150-C12-Switch>^CCould not verify if the Running Config data has been change d.
Invalid input -> ^CCould not verify if the Running Config data has been changed.
Type ? for a list
ICX7150-C12-Switch>Do you want to continue the reload anyway
Unrecognized command
ICX7150-C12-Switch> (enter 'y' or 'n'): y
Invalid input -> (enter 'y' or 'n'): y
Type ? for a list
ICX7150-C12-Switch>ICX7150-C12-Switch#Unmounting the External USB
Invalid input -> ICX7150-C12-Switch#Unmounting the External USB
Type ? for a list
ICX7150-C12-Switch>We are in system resetcp: can't create '/fast_iron/logs/log_c onsole.txt.gz': File exists
Invalid input -> We are in system resetcp: can't create '/fast_iron/logs/log_con sole.txt.gz': File exists
Type ? for a list
ICX7150-C12-Switch> sh: can't create /fast_iron/logs/kmsg.txt: Read-only file system
Invalid input -> sh: can't create /fast_iron/logs/kmsg.txt: Read-only file syste m
Type ? for a list
ICX7150-C12-Switch> cp: can't create '/fast_iron/support/fitrace/fitrace.errorlog': File exists
Invalid input -> cp: can't create '/fast_iron/support/fitrace/fitrace.errorlog': File exists

Re: Cannot Upgrade Firmware

Rkeiser — Wed, 11 Dec 2024 04:13:40 GMT

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Kernel crashdump is disabled.
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
mkdir: can't create directory '/fast_iron/.images': Structure needs cleaning
Creating TUN device
mv: can't rename '/fast_iron/logs/tpm_infra_init.log': Read-only file system
Starting TPM Infra
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
Group tss and User tss created
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
kernel.hostname = localhost
hostname set to localhost
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
Starting TCSD Daemon
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
TCSD Up and Running
/etc/tpm-infra.sh: line 108: can't create /fast_iron/logs/tpm_infra_init.log: Read-only file system
Enabling time stamp.
/etc/init.sh: line 1: can't create /fast_iron/logs/bootmsg: Read-only file system

USER=root
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:9c:2b:c4?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=192.168.68.12:192.168.68.11:192.168.68.1:255.255.255.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
sil_flash: Unable to open image meta data file, err Permission denied

sil_flash: Unable to open image meta data file, err Permission denied
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08080f from Pri Built on (UTC): Tue Apr 7 05:34:07 2020
Enabling Console Logging
Applying factory defaults..
flash_file=0.
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 120.931173] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0c4f000-0xb0c8f000
[ 121.113542] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8c4f000-0xb0c4f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
InitializeLicense: VLSaddAndLoadLicenseStorage failed - 166(STORE_ALREADY_EXISTS)
Error: license initialization failed - 1
Firmware version from File: 2.1.1
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Apr 6 2020 at 22:29:25 labeled as SPS08080f
(25976488 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80fT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3816R0BB
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 00:48:42 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>

ICX7150-C12 Switch>
ICX7150-C12 Switch>Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21

Creating certificate, please wait...

SSL Client Certificate is successfully created

ICX7150-C12 Switch>show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Apr 6 2020 at 22:29:25 labeled as SPS08080f
(25976488 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80fT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3816R0BB
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1 minute(s) 25 second(s)
The system started at 00:48:43 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>
ICX7150-C12 Switch>
ICX7150-C12 Switch>
ICX7150-C12 Switch>show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25976488, Version:08.0.80fT211 (SPS08080d.bin)
Compressed Sec Code size = 25976488, Version:08.0.80fT211 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1204994048

I followed all instructions and the version shows 08080f because thats what i was able to load through tftp but next to it the file is 08080d.bin. I also get this when trying to write memory. "#write memory

There is no startup config file, unable to save legacy config
flash_fcreat: Failed to create file startup-config.txt
Error - failed to create startup-config.

Flash to Flash Error.
-----------------------------------------------------------------------------------------

Trying to display the startup-config fails 'cause is empty.

#show configuration
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also
-----------------------------------------------------------------------------------------"

Re: Cannot Upgrade Firmware

Imran_ruckus — Wed, 11 Dec 2024 12:15:22 GMT

Hi @Rkeiser

Greetings!!!

Thank you for the response and the update,

Could you please upgrade your RUCKUS ICX-7150-C12P Switch to 08080f on both the primary and secondary partitions first?

Once done, please share the output of the below commands.

enable

show version

show flash

Please let me know if you have any queries in this regard,

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Upgrade Firmware

Rkeiser — Wed, 11 Dec 2024 14:23:05 GMT

It will not change no matter what I do. Like I said, it shows 08080f but still has 08080d. We are just going in circles now and not resolving anything. The hardware is defective. It won’t write to memory because of a flash error as there are multiple errors that I’ve provided. Is there anything else beside what your having me do since it’s not changing anything.

Re: Cannot Upgrade Firmware

Imran_ruckus — Wed, 11 Dec 2024 14:32:17 GMT

Hi @Rkeiser

I hope this message finds you well.

Thank you for your response and the update.

Please note that there are no indications of a hardware defect; the issue appears to be related to a process error. Kindly attempt to upgrade both partitions to version 08080f again and share the requested command outputs.

Additionally, please be aware that as of November 2022, Ruckus Support for Lennar Homes customers is exclusively provided through this community forum. Support via phone, email, or remote session is no longer available.

Please also note that as per company policies RMA requests do not apply to software-related issues that can be addressed through troubleshooting steps. Support through this forum is offered on a best-effort basis.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot Upgrade Firmware

Rkeiser — Wed, 11 Dec 2024 16:48:29 GMT

I have tried as I’ve stated and nothing takes. Partitions seem to be corrupted as it cannot write to them.

Re: Cannot Upgrade Firmware

Imran_ruckus — Wed, 11 Dec 2024 17:21:32 GMT

Hi @Rkeiser

Thank you for the response and the update.

If your Switch has 08080f currently from 'show version' output. Please try upgrade of the Switch using upgrade software tool.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the RUCKUS ICX-7150-C12P Switch IP Address, Username, and password associated with the Switch into the software interface.

Refer to the below Google drive link to download the Upgrade software and link to user manual:

Drive link: (Note: lta-darwin is for MAC device and other one is for Windws)

https://drive.google.com/drive/folders/1vJZC6HkGGb8O4pg-rXI46Bz4S2VCL4PC

Upgrade Tool User Guide for Lennar SmartHome users:

https://support.ruckuswireless.com/documents/4754

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Upgrade Firmware

Imran_ruckus — Fri, 13 Dec 2024 12:06:44 GMT

Hi @Rkeiser

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot Upgrade Firmware

Rkeiser — Sat, 14 Dec 2024 06:41:11 GMT

This is what I am getting. "

ICX7150-C12 Switch(config)#rm: can't stat '/fast_iron/.images/tempufi': Structur e needs cleaning
ERROR::: Flash access is going on for more than 20 mins... Reset ting it

Error in processing bundle image"

Tool Errors "Start upgrading to SPS08095gufi
Start downloading ICX 7150 SPS08095gufi image...
Download SPS08095gufi Successfully
Start upgrading process...
Start writing image into Switch: Primary partition...
Unable to upload upgrade image to primary partition"

Re: Cannot Upgrade Firmware

Imran_ruckus — Mon, 16 Dec 2024 13:22:02 GMT

Hi @Rkeiser

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot Upgrade Firmware

Rkeiser — Mon, 16 Dec 2024 14:49:54 GMT

This is what I am getting. "

ICX7150-C12 Switch(config)#rm: can't stat '/fast_iron/.images/tempufi': Structur e needs cleaning
ERROR::: Flash access is going on for more than 20 mins... Reset ting it

Error in processing bundle image"

Re: Cannot Upgrade Firmware

Imran_ruckus — Mon, 16 Dec 2024 15:51:15 GMT

Hi @Rkeiser

Greetings!!!

Thank you for the response and the update.

Could you please now check 'show flash' command out put and check if it has 08095g on it's primary partition.

If yes, please perform below commands once again and check if that works.

enable

copy flash flash secondary

boot system flash secondary yes

Please let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Upgrade Firmware

Rkeiser — Mon, 16 Dec 2024 22:33:59 GMT

When I do show flash nothing is changed. Still says 8080f.

Re: Cannot Upgrade Firmware

Imran_ruckus — Tue, 17 Dec 2024 11:59:05 GMT

Hi @Rkeiser

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not getting upgraded, tried multiple ways. However, the failure persists. Seems the Switch has kernal corrupt image. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.