topic Re: Lennar ICX box no longer turning on in RUCKUS Support for Lennar Homes

Lennar ICX box no longer turning on

hangity — Sun, 17 Nov 2024 00:43:05 GMT

Ruckus ICX 7150 no longer powering up. No lights at all on the switch. Tried multiple different outlets, power cords, etc. The access points in the ceiling are not powering on either. Not sure when it happened. I just noticed it when I realized the Kevo Plus that was attached to the ethernet was no longer working. I suspect just faulty equipment. Is there another solution for this problem here?

Re: Lennar ICX box no longer turning on

Imran_ruckus — Mon, 18 Nov 2024 12:14:49 GMT

Hello @hangity

Greetings!!!

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

If that doesn't work even with a working power cord or other power outlets, I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar ICX box no longer turning on

Imran_ruckus — Wed, 20 Nov 2024 12:13:04 GMT

Hi @hangity

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar ICX box no longer turning on

hangity — Wed, 20 Nov 2024 19:40:40 GMT

Hello, apologize for the delay. I’ve tried multiple times to reset the device according to the video and instructions, including with other outlets, but with no success.

Re: Lennar ICX box no longer turning on

hangity — Wed, 20 Nov 2024 19:44:20 GMT

To clarify: tried resetting it with the reset button and paper clip a few times as well and still no power or light indicating the device is working

Re: Lennar ICX box no longer turning on

Imran_ruckus — Wed, 20 Nov 2024 19:53:00 GMT

Hi @Jxck

Greetings!!!

Thank you for the response and the update.

I hope this message finds you well.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Please Confirm once uploaded.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Lennar ICX box no longer turning on

hangity — Thu, 21 Nov 2024 03:56:50 GMT

Okay, I have uploaded a video and 3 photos

Re: Lennar ICX box no longer turning on

Imran_ruckus — Thu, 21 Nov 2024 12:11:09 GMT

Hi @hangity

Greetings!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, LEDs stays off. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX box no longer turning on

hangity — Wed, 11 Dec 2024 01:33:00 GMT

Hello, I opened a case via chat and copy and pasted the link to this thread as instructed, but was told I need an “RMA Link” before they can proceed

Re: Lennar ICX box no longer turning on

Imran_ruckus — Wed, 11 Dec 2024 12:19:20 GMT

Hi @hangity

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

As this case has now been closed, to ensure we address your current concerns accurately, I recommend creating a new post with a detailed description of the network issue you are experiencing, along with any troubleshooting steps you have already taken. This will help us provide you with the best possible guidance moving forward.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community