topic Re: Ruckus Wireless switch internet connectivity issue. in RUCKUS Support for Lennar Homes

Ruckus Wireless switch internet connectivity issue.

Velmurugan — Mon, 09 Dec 2024 21:51:19 GMT

Hello Ruckus Team,

Lennar Home - Internet connectivity issue with Ruckus Switch and Ruckus APs. Internet connectivity is normal with modem and only through Ruckus switch and APs the connectivity issue persist. Tried restarting APs and Internet modem. No change in result.

This connectivity issue impacts both work and personal tasks. Please help to resolve this issue.

Thanks

Vel

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Mon, 09 Dec 2024 22:00:48 GMT

Hi @Velmurugan ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Tue, 10 Dec 2024 16:58:54 GMT

picture without flash light - All ports have green lightpicture with flash light - All ports have green light but not visible. This is just to show list of ports connected to switchRuckus AP located at Basement- Yellow light for 2.4G. Green light for 5G and PowerRuckus AP located at Main Level- Green light on all except AIRRuckus AP located at Upstairs - Yellow light for 5 G, Green light for 2.4 G and PowerOne more picture of Ruckus Switch with all green lights

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Tue, 10 Dec 2024 17:07:56 GMT

Another picture of Ruckus switch with lights on left side

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Tue, 10 Dec 2024 17:16:21 GMT

Please find my answers to your questions.

1. Not sure. There might have been some power outage over night which I might not have noticed.

2. On Ruckus Switch, when it is plugged, I see green lights on all ports. pictures are uploaded for reference.

3. In total 3 Access Points are connected to Switch and theirs pictures with light status are uploaded for reference. Some shows amber lights which you can see in picture.

As of now, I continue to have internet connectivity issue with Ruckus switch and with modem it works fine. I would appreciate your timely help on this.

thanks

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Tue, 10 Dec 2024 17:27:40 GMT

Hello @Velmurugan ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Tue, 10 Dec 2024 18:32:16 GMT

Hello Pinky,
I have followed your instruction and still the connectivity issue is not resolved. Please let me know the next steps to resolve the issue.

Thanks

Vel

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Tue, 10 Dec 2024 18:46:55 GMT

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Tue, 10 Dec 2024 19:36:45 GMT

Hello @Velmurugan ,

Thank you for the response.

From the pictures shared, I understand that the light status on the switch and the connection is normal

We would suggest to create new 5G network and check if it resolves the issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to create Wifi network.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Tue, 10 Dec 2024 21:44:32 GMT

hello,

I need help to follow this instruction. Would you be able to call me or connect remotely on this?

thanks

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Tue, 10 Dec 2024 22:05:12 GMT

Hello @Velmurugan ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

Please follow the article and please share the screenshot if you are getting stuck at any point and we can look into this for you.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendrancontact

RUCKUS Lennar Home Community.

Re: Ruckus Wireless switch internet connectivity issue.

Velmurugan — Wed, 11 Dec 2024 05:57:16 GMT

Hello

the page is not opening with URL. opening page with IP address has different view and not able to create VLAN. Please let me know how to access this page and create new VLAN.https://unleashed.ruckuswireless.com

Refer the screen shot for detailshttps://Unleashed.ruckuswireless.com page not openingRuckusWireless page through IP address has different screens than what is shown in the instruction shared by Pinky

Thanks

Vel

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Wed, 11 Dec 2024 14:57:57 GMT

Hello @Velmurugan ,

Thank you for the response.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address and check if you are able to access the unleashed webpage?

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" to identify the correct IP address of the AP and proceed accordingly.

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Mon, 16 Dec 2024 19:20:50 GMT

Hello @Velmurugan ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Wireless switch internet connectivity issue.

pinky_ruckus — Wed, 18 Dec 2024 14:24:42 GMT

Hello @Velmurugan ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.