topic Re: Power Outage caused Ruckus Access Points to turn off in RUCKUS Support for Lennar Homes

Power Outage caused Ruckus Access Points to turn off

jsun — Tue, 10 Dec 2024 02:35:41 GMT

Hi, I had a recent power outage and my access points and no longer on

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Tue, 10 Dec 2024 13:22:10 GMT

Hi @jsun,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are no longer turning on after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage caused Ruckus Access Points to turn off

jsun — Wed, 11 Dec 2024 02:24:31 GMT

Hello! The switch is showing an amber light on Syst, and a green light on Pwr

Both APs have no lights on

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Wed, 11 Dec 2024 13:12:53 GMT

Hello @jsun ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage caused Ruckus Access Points to turn off

jsun — Thu, 12 Dec 2024 06:03:29 GMT

Hi! Thank you for the response, but I have a Mac and it doesn’t look like there’s instructions for a Mac

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Thu, 12 Dec 2024 13:25:39 GMT

test

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Thu, 12 Dec 2024 13:23:31 GMT

Hi ,

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Thu, 12 Dec 2024 13:24:41 GMT

test

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Mon, 16 Dec 2024 14:16:50 GMT

Hello @jsun ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage caused Ruckus Access Points to turn off

pinky_ruckus — Wed, 18 Dec 2024 14:25:53 GMT

Hello @jsun ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.