topic Re: Ruckus unleashed in RUCKUS Support for Lennar Homes

Ruckus unleashed

AngelM1 — Mon, 09 Dec 2024 20:00:01 GMT

ruckus unleashed will not turn on. Can someone help. I have call my Internet provider Xfinity and they told me it's not on their end.

Very Respectfully Angel M.

1979angel.munoz@gmail.com

Re: Ruckus unleashed

pinky_ruckus — Mon, 09 Dec 2024 20:13:32 GMT

Hi @AngelM1,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are not turning on.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus unleashed

AngelM1 — Tue, 10 Dec 2024 02:05:09 GMT

Re: Ruckus unleashed

AngelM1 — Tue, 10 Dec 2024 02:06:44 GMT

No power outage that I am aware of.

Lights are on. (Green and amber)

Re: Ruckus unleashed

pinky_ruckus — Tue, 10 Dec 2024 13:47:52 GMT

Hello @AngelM1 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus unleashed

AngelM1 — Tue, 10 Dec 2024 20:02:39 GMT

I have tried to factory reset multiple times. Now it's stays on with blinking amber lights. I know that there is a nother step after if the reset doesn't work. I tried it about 10 times. I don't even know where to start. What website do I need to go to and login input all those codes the guy in the video is putting in. Is possible to complete erase everything and start all over. I don't have log in and passwords to any ruckus related websites.

Re: Ruckus unleashed

pinky_ruckus — Tue, 10 Dec 2024 21:01:08 GMT

Hello @AngelM1 ,

Thank you for the response.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

I would request you to please share the cable connection while performing software recovery. (Please see the below picture as reference)

May I please know if you have tried to perform software recovery and let us know if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus unleashed

AngelM1 — Wed, 11 Dec 2024 19:55:02 GMT

Hello. I am still having issues. What do I need to do to get someone to come and assist. I am not that knowledgeable with computers.

Re: Ruckus unleashed

pinky_ruckus — Wed, 11 Dec 2024 20:53:33 GMT

Hello @AngelM1 ,

Thank you for the response.

The issue happened since the Switch went in to the boot mode and this will be fixed once the software recovery is completed.

Please share the screen shot of the point where you getting stuck while performing the Software recovery. Also, please share a picture of the software recovery cable connections between Switch and laptop.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best best-effort basis support.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus unleashed

pinky_ruckus — Mon, 16 Dec 2024 15:51:12 GMT

Hello @AngelM1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus unleashed

pinky_ruckus — Wed, 18 Dec 2024 14:23:57 GMT

Hello @AngelM1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.