topic Re: Power outage, loss power to 3 Ruckus APs in RUCKUS Support for Lennar Homes

Power outage, loss power to 3 Ruckus APs

Clueless17 — Thu, 05 Dec 2024 23:53:55 GMT

Loss power to my 3 ruckus APs during a power outage. Currently no lights on any of my access points. How do I restore power, and then connection?

Re: Power outage, loss power to 3 Ruckus APs

Imran_ruckus — Fri, 06 Dec 2024 12:00:24 GMT

Hi @Clueless17

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Power outage, loss power to 3 Ruckus APs

Clueless17 — Fri, 06 Dec 2024 13:19:48 GMT

I'm currently at the stage where I hold the reset button while applying power. All the amber lights flash, but they never stop flashing so it seems to be stuck in reboot mode.

I don't have a computer so I need instructions on how to reset the switch with my cell phone, or to request someone contact me to resolve. Thanks.

Re: Power outage, loss power to 3 Ruckus APs

Imran_ruckus — Fri, 06 Dec 2024 13:27:34 GMT

Hi @Clueless17

Thank you for your response.

I apologize for the inconvenience, but please note that to troubleshoot this issue effectively the laptop is required when the Switch is stuck on boot mode and hard reset is not working.

Additionally, please be aware that, as of November 2022, RUCKUS Support for Lennar Homes customers is no longer provided via phone, email, or remote sessions. Support is now exclusively available through this community forum, on a best-effort basis.

If you continue to experience difficulties following the troubleshooting steps, I would recommend seeking outside help or assistance from a technician, as RUCKUS does not provide on-site support for Lennar Homes.

Should you require any further assistance with the troubleshooting steps or encounter any issues along the way, please do not hesitate to reach out. We are here to help.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Power outage, loss power to 3 Ruckus APs

Imran_ruckus — Mon, 09 Dec 2024 13:33:25 GMT

Hi @Clueless17

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Let us know if you need any instructions or assistance on setting it up.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Power outage, loss power to 3 Ruckus APs

Clueless17 — Mon, 09 Dec 2024 13:46:28 GMT

Since I don't have a computer I was unable to resolve the issue. The box is fried and I need to find another mesh service.

Thanks

Re: Power outage, loss power to 3 Ruckus APs

Imran_ruckus — Mon, 09 Dec 2024 13:50:30 GMT

Hi @Clueless17

Thank you for the response and the update.

Apologies for the inconvenience. Let me help you.

Before I help you, could you please let me know what is the current light status of the RUCKUS Switch?

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage, loss power to 3 Ruckus APs

Imran_ruckus — Wed, 11 Dec 2024 12:26:22 GMT

Hi @Clueless17

Thank you for the response and the update.

Apologies for the inconvenience. Let me help you.

Before I help you, could you please let me know what is the current light status of the RUCKUS Switch?

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage, loss power to 3 Ruckus APs

Imran_ruckus — Fri, 13 Dec 2024 12:04:31 GMT

Hi @Clueless17

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community