topic Re: ICX-7150-C12P does not power up, LED blink for a moment then go dark in RUCKUS Support for Lennar Homes

ICX-7150-C12P does not power up, LED blink for a moment then go dark

dbooth — Fri, 06 Dec 2024 18:01:25 GMT

I'm seeing the same issue that was reported here:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-not-powering-on-no-status-lights/m-p/81731

I have unplugged the Ruckus switch and when I plug it in all of the LED's light up for a split second and then go off. I have tried plugging the switch into several, good, power outlets and get the same results.

Re: ICX-7150-C12P does not power up, LED blink for a moment then go dark

pinky_ruckus — Fri, 06 Dec 2024 18:31:56 GMT

Hi @dbooth ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you the Switch is not turning on and the lights are off.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P does not power up, LED blink for a moment then go dark

pinky_ruckus — Mon, 09 Dec 2024 13:33:12 GMT

Hello @dbooth ,

Thank you for sharing the details in a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.