topic Re: Power outage all LEDs are OFFLINE in RUCKUS Support for Lennar Homes

Power outage all LEDs are OFFLINE

gravityrahul — Sat, 07 Dec 2024 06:37:36 GMT

Hello

After a power outage, the Ruckus switch is not powering on. All the LEDs are off (None of them are blinking). I have tried to hard reset using a PIN and plugging on and off the power cable, but no LEDs are ON.

Re: Power outage all LEDs are OFFLINE

Imran_ruckus — Mon, 09 Dec 2024 13:06:19 GMT

Hi @gravityrahul

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on and you tried hard reset.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Power outage all LEDs are OFFLINE

Imran_ruckus — Wed, 11 Dec 2024 12:28:13 GMT

Hi @gravityrahul

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Power outage all LEDs are OFFLINE

Imran_ruckus — Fri, 13 Dec 2024 12:05:09 GMT

Hi @gravityrahul

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Power outage all LEDs are OFFLINE

Imran_ruckus — Mon, 16 Dec 2024 13:33:34 GMT

Hi @gravityrahul

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community