topic Re: Ruckus ICX7150_C12 having problems booting up in RUCKUS Support for Lennar Homes

Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Thu, 05 Dec 2024 05:26:07 GMT

I am unable to get this switch to boot up. I followed all of the instructions I was given to update and save the image and boot files and I completed a reset command the switch failed to boot.

The console displayed the following test after the reset command.

NAND read: device 0 offset 0x4000000, size 0x2000000

3 ecc_errors after reading 5efa000:5efbc00

Iproc_nand_read_page returned 2

NAND read from offset 4000000 failed -22

0 bytes read: ERROR

## Loading kernel from FIT Image at 7000200 …

Bad FIT kernel image format !

ERROR : can’t get kernel image !

ICX7150-Boot>

The Switch displays a green PWR and an amber SYST light on the front panel. None of the 12 network ports seem to be in working condition. I tried to reply to your response to my original request for help but that reply was marked as SPAM and not accepted.

Please help me get this switch back working

Re: Ruckus ICX7150_C12 having problems booting up

Imran_ruckus — Thu, 05 Dec 2024 12:00:11 GMT

Hi @Rose_Jon

I hope this message finds you well.

Thank you for reaching out to RUCKUS Lennar Home Community.

I see that you have posted another inquiry on the Lennar forum regarding the issue (please refer to the link below). To ensure streamlined assistance, kindly continue the conversation within the same post thread, and I will be happy to assist you further.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX7150-C12P-will-not-boot-up/m-p/100367#M24018

Thank you for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 03:10:49 GMT

I downloaded the 0809k firmware again and extracted the boot and image files for the ICX7150 switch.

I configured and connected the TFTP server on my PC with a CAT 6 cable from my PC to the Switch’s management port. I am using a Cat5 to serial DB9 cable I have from Cisco connected to a serial DB9 to USB adapter connected to my laptop USB port. I am using PuTTY to gain access to the switch’s console. .

I’m not at all sure how to supply a picture of these connections to this document.

I continued to follow the instructions and used all of the setenv commands. . I followed the steps in the instructions and got a LIVE reply to the Ping 192.18.0.2 request I sent. I followed on and setnv image_name , and the update_primary.

This resulted in

Updating PRIMARY image over TFTP

Load addr=0x70000000

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

TFTP from server 192.168.0.2; our IP address is 192.168.0.3

Filename ‘SPS08090k.bin’.

Load address: 0x70000000

Loading: T T T T T T T T T T

Retry count exceeded; starting again

ICX7150-Boot>

I continued on with the Secondary image instructions and received essentially the same set of messages for that attempt. The Boot image gave me this set of output.

Loading image to Uboot Partition 1

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

TFTP from server 192.168.0.2; our IP address is 192.168.0.3

Filename ‘mnz10115.bin’

Load address 0x61007dc0

Loading: T T T T T T T T T T

Retry count exceeded; starting again

ICX7150-Boot>

I issued the reset command and saw a number of error messages

3 ecc_errors after reading 5efa000:5efbc00

NAND read from offset 4000000 failed -22

Bad FIT kernel image format !

ERROR: Can’t get kernel image!

ICX7150-Boot>

This is where I am now. The switch will not function and doesn’t appear to accept the software updates. Please help me get this switch back in working order.

Re: Ruckus ICX7150_C12 having problems booting up

Imran_ruckus — Fri, 06 Dec 2024 12:00:11 GMT

Hi @Rose_Jon

I hope this message finds you well.

Thank you for your prompt response and the update.

Could you kindly provide a picture illustrating the software recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop?

We appreciate your continued patience and support.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 16:29:36 GMT

It is not at all clear to me how to upload a picture to this site.
Please either provide step by step instructions on how to upload photos or a link to those instructions.

Re: Ruckus ICX7150_C12 having problems booting up

Imran_ruckus — Fri, 06 Dec 2024 16:33:07 GMT

Hi @Rose_Jon

Thank you for the response and the update.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 16:59:39 GMT

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 18:08:18 GMT

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 18:09:30 GMT

I hope these photos are clear for you

Re: Ruckus ICX7150_C12 having problems booting up

Imran_ruckus — Fri, 06 Dec 2024 20:07:52 GMT

Hi @Rose_Jon

I hope this message finds you well.

Thank you for your prompt response and the update.

As referenced in the screenshot below, the system is currently at the 'ICX7150-Boot>' prompt. Kindly proceed with the subsequent steps with installing required application or process, including executing the 'setenv' commands as outlined in the guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

I appreciate your continued efforts on this matter and look forward to your update. Should you require any further information or assistance, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 21:00:39 GMT

I have now completed the third attempt to reload the software on the switch. For the third time I have been unable to successfully boot the switch. I have sent pictures of the connected cables as instructed and I have downloaded the zip file and extracted the files each time before closely following the posted instructions. Each time I receive a series of error messages basically telling me the retry count exceeded. The reset command results in a

Bad FIT kernel image format !

ERROR: Can’t get kernel image!

I believe I closely followed the instructions outlined but I do not believe I am much headway in restoring this switch to a working condition.

Please either ask me to do something new or consider a different path forward. Thank you for all of your help so far but I need to get this switch back into operation.

Re: Ruckus ICX7150_C12 having problems booting up

Imran_ruckus — Fri, 06 Dec 2024 21:10:48 GMT

Hi @Rose_Jon

Thank you for the response and the update.

Based on the troubleshooting done, you are unable to perform the Software Recovery on your ICX-7150-C12P Switch with some corrupt logs on CLI. Tried multiple times however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150_C12 having problems booting up

Rose_Jon — Fri, 06 Dec 2024 21:27:01 GMT

I think I got the RMA started. Thank you for all of your help

Re: Ruckus ICX7150_C12 having problems booting up

Imran_ruckus — Mon, 09 Dec 2024 12:28:57 GMT

Hi @Rose_Jon

Thank you for the response.

Great!!! Good to know that the RMA is initiated.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.