topic Re: Ruckus Unleashed network is not working in RUCKUS Support for Lennar Homes

Ruckus Unleashed network is not working

Vamsireddi — Wed, 27 Nov 2024 05:29:41 GMT

I have 2 AP R510 model. When I login to myunleashed network from app and look at the switch it says pending.I have 2 Access point and both of them show as online from UI but I don't see one of the AP under WIFI network and not able to connect and the other one it did display under WIFI network but after I connect it's not working.I am not able to connect to any and literally Ruckus Unleashed network is not working.I did try to reboot and reset but no help.Can someone please help?Thank you!

Re: Ruckus Unleashed network is not working

Imran_ruckus — Wed, 27 Nov 2024 12:09:31 GMT

Hi @Vamsireddi

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

2. Could you please share a screenshot of the UI where it says ‘Switch is pending to join’?
3. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

4. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
5. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleashed network is not working

Vamsireddi — Wed, 27 Nov 2024 19:14:28 GMT

Hi Imran,

1)Yes it was operational before.There was a power outage and after that master was working and we changed Century link router and we lost even master connection and now we lost both AP.

2)Now it says disconnected.

Router image

Yes the internet is stable.Please let me know if you need any more info.Thanks!

Re: Ruckus Unleashed network is not working

Imran_ruckus — Wed, 27 Nov 2024 19:40:12 GMT

Hi @Vamsireddi

Greetings!

Thank you for your prompt response and the update.

Regarding the status of the RUCKUS ICX-7150-C12P Switch, the light indicators are currently showing a normal state.

However, I see from the screenshot you shared, that your Switch has a Routing code (SPR) issue (Refer to the below screenshot). Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and fix the issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Additionally, I would like to bring to your attention that the Ethernet cables (yellow and red) connected to the Internet Service Provider's (ISP) router and other devices appear to be plugged into the wrong ports. It should be connected to one of the 1-12 Switch ports. Kindly disconnect the cables from their current ports and reconnect them to any available ports within this range (refer to the screenshots below for further clarification).

Please let me know if you are stuck at any point during the process and feel free to reach out if you require any assistance while following these steps.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus Unleashed network is not working

Imran_ruckus — Fri, 29 Nov 2024 12:25:22 GMT

Hi @Vamsireddi

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleashed network is not working

Vamsireddi — Sat, 30 Nov 2024 17:08:09 GMT

Hi Imran,

Thank you for responding.I did follow the steps you mentioned after I switch wires we totally lost the internet for 2 days.After Internet is back I did follow your steps and enabled telnet and connected to terminal.Not sure what you want me to do after this.It says

????telnet@ICX7150-C12-Switch>
I did click enter

after that it show telnet@ICX7150-C12-Switch> enable

after I type enable it says no password has been assigned yet and take me back to telnet@ICX7150-C12-Switch.
Please help me what to do next?

Do I need to do this every time we have power outage?

The other question is it used to display both AP Under WIFI now I don't see master name only the other name is displaying.We have only 1 WIFI connection now

Re: Ruckus Unleashed network is not working

Imran_ruckus — Mon, 02 Dec 2024 12:33:22 GMT

Hi @Vamsireddi

Greetings!

Thank you for your response and the update. Please find the answers to your queries below:

Issue with the "enable" command:
After entering the enable command, you receive a prompt indicating that no password has been assigned, and you are returned to the telnet@ICX7150-C12-Switch prompt.

This is a standard process. Please proceed with the other commands outlined in the Routing Code article to resolve the issue.

Power Outage and Repeated Steps:
You inquired whether the steps need to be repeated after every power outage.

This will not be necessary once the Routing Code issue is resolved. Both partitions will have the Switching (SPS) code in place. The Switch defaults to SPS on the primary partition and SPR on the secondary. After a power outage, your Switch is booting from the secondary partition, causing the issue. By fixing Routing code the SPS code is also copied to the secondary partition to prevent this from happening in the future.

Wi-Fi Issue with AP Display:
You mentioned that only one access point is now displaying under Wi-Fi, and the master name is no longer visible.

Please address the Routing Code issue and verify the Wi-Fi display once again.

Please let me know if you have any further questions or concerns regarding these matters.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleashed network is not working

Imran_ruckus — Wed, 04 Dec 2024 12:10:36 GMT

Hi @Vamsireddi

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleashed network is not working

Imran_ruckus — Fri, 06 Dec 2024 12:09:48 GMT

Hi @Vamsireddi

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleashed network is not working

Imran_ruckus — Mon, 09 Dec 2024 13:29:53 GMT

Hi @Vamsireddi

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community