topic Re: Ruckus R320 no lights in RUCKUS Support for Lennar Homes

Ruckus R320 no lights

alpogi2dmax — Thu, 05 Dec 2024 02:26:57 GMT

I need help with my wifi extenders. We had a power outage. I had reset the ICX 7150-C1P2 as well as unplugged and plugged it. I tried to scan for the IP and it is still not showing.

Re: Ruckus R320 no lights

pinky_ruckus — Thu, 05 Dec 2024 14:06:54 GMT

Hi @alpogi2dmax ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and AP is having no lights after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R320 no lights

alpogi2dmax — Thu, 05 Dec 2024 15:53:28 GMT

Hi,

The switch has green on pwr and amber on syst. We have two APs. Both do not have power.

Re: Ruckus R320 no lights

alpogi2dmax — Thu, 05 Dec 2024 15:53:55 GMT

Re: Ruckus R320 no lights

pinky_ruckus — Thu, 05 Dec 2024 16:31:27 GMT

Hello @alpogi2dmax ,

Thank you for sharing the response and the picture.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R320 no lights

alpogi2dmax — Thu, 05 Dec 2024 17:56:39 GMT

I tried physical reset but the status flash continued indefinitely. I am trying option 2. I am finding the port in the device manager but I cannot locate it. Please help.

Re: Ruckus R320 no lights

alpogi2dmax — Thu, 05 Dec 2024 17:57:13 GMT

Re: Ruckus R320 no lights

Imran_ruckus — Thu, 05 Dec 2024 19:12:08 GMT

Hi @alpogi2dmax

Greetings!!!

Thank you for the response and the update.

1. Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. Kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R320 no lights

alpogi2dmax — Fri, 06 Dec 2024 22:22:40 GMT

I was able to install the drivers. I have run Putty. When I am trying to ping for connectivity, it shows that is is not alive. What do I do next?

Re: Ruckus R320 no lights

alpogi2dmax — Fri, 06 Dec 2024 22:23:11 GMT

Re: Ruckus R320 no lights

pinky_ruckus — Mon, 09 Dec 2024 14:05:31 GMT

Hi @alpogi2dmax ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

Please feel free to reach out if you have any further concerns or queries.

Thank you once again for your patience and cooperation.

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Ruckus R320 no lights

pinky_ruckus — Wed, 11 Dec 2024 15:45:34 GMT

Hello @alpogi2dmax ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R320 no lights

pinky_ruckus — Mon, 16 Dec 2024 15:47:02 GMT

Hello @alpogi2dmax ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R320 no lights

pinky_ruckus — Wed, 18 Dec 2024 14:12:52 GMT

Hi @alpogi2dmax,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community