topic Ruckus indoor APs in RUCKUS Support for Lennar Homes

Ruckus indoor APs

Moses — Wed, 04 Dec 2024 17:34:29 GMT

Hello, I have ruckus on my lennar home and both of indoor modems I have on the 1st floor and second floor had stopped working. There is no power/light on my 2 modems. I tried restrarting the system but still it didn’t work. I dunno if I need to replace the 2 APs/modems or the main ruckus box located in my main smart connectivity panel. Need help. I have poor internet signal all over the house to stream on my TV and play on line games on my laptop. Sorry I’m not a tech savvy person. Thanks.

Re: Ruckus indoor APs

pinky_ruckus — Wed, 04 Dec 2024 18:47:23 GMT

Hi @Moses ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus APs are not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus indoor APs

pinky_ruckus — Mon, 09 Dec 2024 14:58:04 GMT

Hello @Moses ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus indoor APs

pinky_ruckus — Wed, 11 Dec 2024 15:45:02 GMT

Hello @Moses ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus indoor APs

pinky_ruckus — Mon, 16 Dec 2024 15:45:50 GMT

Hi @Moses ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community