topic AP r510 not getting the power, the switch ICX 7150 C12p is getting the power in RUCKUS Support for Lennar Homes

AP r510 not getting the power, the switch ICX 7150 C12p is getting the power

siva — Tue, 22 Nov 2022 18:44:16 GMT

AP r510 not getting the power, the switch ICX 7150 C12p is getting the power. Also I do not see any light in the status. kindly provide solution to resolve it

Re: AP r510 not getting the power, the switch ICX 7150 C12p is getting the power

Vásquez_Fer — Tue, 22 Nov 2022 18:57:05 GMT

Hi @siva

Hope you are doing well !

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: AP r510 not getting the power, the switch ICX 7150 C12p is getting the power

siva — Fri, 02 Dec 2022 20:30:07 GMT

Hi,

Below is the picture of the my switch ...

swtich pic

Re: AP r510 not getting the power, the switch ICX 7150 C12p is getting the power

Yarenis — Fri, 02 Dec 2022 21:12:47 GMT

Hi @siva

Thank you for the information, according to the image, the Switch (ICX7150 Switch) is stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the ports locations and there are pictures about it.

Note: Please read the guides carefully before start the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired