topic Re: Ruckus internet not working after power outage in RUCKUS Support for Lennar Homes

Ruckus internet not working after power outage

sanafsyed09 — Tue, 26 Nov 2024 03:34:02 GMT

Hi Support

Our ruckus is not working after power outage. Please help. thanks

Re: Ruckus internet not working after power outage

pinky_ruckus — Tue, 26 Nov 2024 13:20:33 GMT

Hi @sanafsyed09,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus internet not working after power outage

sanafsyed09 — Tue, 26 Nov 2024 18:57:29 GMT

Please see attached pics. there's no light in both the access points

Re: Ruckus internet not working after power outage

pinky_ruckus — Tue, 26 Nov 2024 19:18:07 GMT

Hello @sanafsyed09 ,

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus internet not working after power outage

Ben — Wed, 27 Nov 2024 21:12:43 GMT

Hi,
My ruckus spotted working after a power outage as well, can you help me through the steps. I'm having trouble

Re: Ruckus internet not working after power outage

pinky_ruckus — Wed, 27 Nov 2024 21:19:04 GMT

Hello @Ben,

Thank you for your query.

Kindly open a new post through Community Forum and we will assist you through the new post.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus internet not working after power outage

sanafsyed09 — Thu, 28 Nov 2024 02:17:54 GMT

Hi Pinky

I tried it but it's not working. Can you please let me know if someone can come to my home and fix it? Thanks!

Re: Ruckus internet not working after power outage

pinky_ruckus — Fri, 29 Nov 2024 14:23:51 GMT

Hello @sanafsyed09 ,

Thank you for the response.

We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus internet not working after power outage

sanafsyed09 — Fri, 29 Nov 2024 19:52:24 GMT

Hi Pinky, I tried the reset steps above and all the lights blink only once only when I remove the pin from reset button

Re: Ruckus internet not working after power outage

pinky_ruckus — Fri, 29 Nov 2024 21:45:51 GMT

Hello @sanafsyed09 ,

Thank you for the response.

I understand that you are facing issues while performing a reset on the Switch.

Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?

Also, have you performed software recovery after performing reset?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus internet not working after power outage

sanafsyed09 — Sat, 30 Nov 2024 19:53:24 GMT

Hi Pinky, I have tried resetting and it didn't work. I doing software recovery and I don't see boot option

Re: Ruckus internet not working after power outage

sanafsyed09 — Sun, 01 Dec 2024 18:26:21 GMT

Hi Pinky, I tried again with the paper clip and the yellow lights have been blinking continuosly since 30 mins. I again tried software recovery process and I don't see boot option in putty. Please help

Re: Ruckus internet not working after power outage

pinky_ruckus — Mon, 02 Dec 2024 14:34:29 GMT

Hello @sanafsyed09 ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus internet not working after power outage

sanafsyed09 — Tue, 03 Dec 2024 05:15:54 GMT

Hi Pinky

I have connected cable connection between the Switch and the laptop and also the Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

I see the below in Putty. The response in not alive. I am unable to attached screenshots here

boot>
Unknown command 'boot>' - try 'help'
ICX7150-Boot>
ICX7150-Boot>setenv ipaddr 192.168.0.3
ICX7150-Boot>setenv gatewayip 192.168.0.2
ICX7150-Boot>setenv netmask 255.255.255.0
ICX7150-Boot>setenv serverip 192.168.0.2
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 164/16379 bytes
ICX7150-Boot>saveenv
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

Re: Ruckus internet not working after power outage

sanafsyed09 — Tue, 03 Dec 2024 05:21:48 GMT

Hi Pinky

Please see attached pics

Re: Ruckus internet not working after power outage

pinky_ruckus — Tue, 03 Dec 2024 14:17:34 GMT

Hi @sanafsyed09 ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

Please feel free to reach out if you have any further concerns or queries.

Thank you once again for your patience and cooperation.

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Ruckus internet not working after power outage

sanafsyed09 — Wed, 04 Dec 2024 07:32:17 GMT

Hi Pinky

1. I followed the steps in "Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process"
and I am getting the following in Putty

TFTP session timed out
TFTP session timed out
User Access Verification
Please Enter Login Name:
Please Enter Password:
User login failure.
Press Enter key to login
User Access Verification
Please Enter Login Name:

2.I don't have ethernet socket in my laptop. So I connected the ethernet cable to an ethernet to USB-C. I then connected USB-C to my laptop.

Re: Ruckus internet not working after power outage

sanafsyed09 — Wed, 04 Dec 2024 07:35:13 GMT

Hi Pinky

Please see below my acitivity in Putty below

boot
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_primary
Updating PRIMARY image over TFTP

Load addr=0x70000000
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: #################################################################
#################################################################
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###################################################
2.4 MiB/s
done
Bytes transferred = 29360128 (1c00000 hex)
img_sz=0x1c00000 block_count = 0x1c

NAND erase.spread: device 0 offset 0x0, size 0x1c00000
Erasing at 0x1a00000 -- 100% complete.
OK

NAND write: device 0 offset 0x0, size 0x1c00000
29360128 bytes written: OK
TFTP to Flash Done.
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_secondary
Updating SECONDARY image over TFTP
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: #################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
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2.4 MiB/s
done
Bytes transferred = 29360128 (1c00000 hex)
img_sz=0x1c00000 block_count = 0x1c

NAND erase.spread: device 0 offset 0x4000000, size 0x1c00000
Erasing at 0x5a00000 -- 100% complete.
OK

NAND write: device 0 offset 0x4000000, size 0x1c00000
29360128 bytes written: OK
TFTP to Flash Done.
ICX7150-Boot>setenv uboot mnz10115.bin
ICX7150-Boot>update_uboot
Loading image to Uboot Partition 2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: ######################################################
2.4 MiB/s
done
Bytes transferred = 786944 (c0200 hex)
sf erase 0x0 0xc0000
copying uboot image to flash, it will take sometime...
sf write 0x61007fc0 0x0 0xc0000
device 0 offset 0x0, size 0xc0000
TFTP to Flash Done.
ICX7150-Boot>reset
resetting ...
device 0 offset 0x0, size 0xc0000
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a0cb8
Data Size: 23843872 Bytes = 22.7 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 1e3b36e9
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049ea60
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049ea60 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Processing packages from secondary partition
Incompatible version of booted application and packages stored in UFI image
Error, cannot install packages
Uninstalling old packages if any..
Error in processing packages
Package installation is incomplete, related functionalities may not be available
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=34:20:e3:34:ef:9b?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08090k from Sec Built on (UTC): Tue Feb 23 08:09:48 2021
Enabling Console Logging
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 64.537174] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0c2f000-0xb0c6f000
[ 64.783372] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8c2f000-0xb0c2f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:136 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.1
Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...

Going to sleep forever...

Successfully notified stack role 'none' to hmond

System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Feb 23 2021 at 00:00:27 labeled as SPS08090k
(29360128 bytes) from Secondary SPS08090k.bin (Non-UFI)
SW: Version 08.0.90kT211
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3809S1P3
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 8 second(s)
The system started at 02:41:38 GMT+00 Sun Jan 02 2000

The system : started=cold start

==========================================================================
========== WARNING: Boot-monitor version mismatch!!! ==========
========== Please use "show boot-monitor" command for details ==========
==========================================================================
======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================

Press Enter key to login

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
PoE: Power enabled on port 1/1/2.
PoE: Power enabled on port 1/1/5.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: ^C
Please Enter Password:
User login failure.

Press Enter key to login
ecit

User Access Verification

Please Enter Login Name: exit
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Re: Ruckus internet not working after power outage

sanafsyed09 — Wed, 04 Dec 2024 07:39:47 GMT

Hi Pinky

Good news. I see green lights now. Please let me know how do I login to unleashed.ruckuswireless.com/admin/login.jsp

Re: Ruckus internet not working after power outage

pinky_ruckus — Wed, 04 Dec 2024 13:38:30 GMT

Hello @sanafsyed09 ,

Greetings!

Thank you for sharing the screenshot.

From the screenshot you shared, it seems that you are able to able to access the Unleashed login page.

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.