topic Re: Ruckus Access points causing SSL errors in RUCKUS Support for Lennar Homes

Ruckus Access points causing SSL errors

Kh818 — Sun, 01 Dec 2024 09:16:59 GMT

I have a Rucukus icx-7150 and along with a few R850 access points. Everything was working fine until we switched over from ATT to Spectrum.

Now when connecting to the access points, we receive SSL certificate errors when loading web pages and a lot of apps on our phones do not load. It happens intermittently. The internet will work fine for a few mins then start coughing up these SSL errors after a few mins.

Are we supposed to update the certificates of the switches/access points after switching isps? Or is something on the ISP end causing this to happen?

AFAIK, everything is set up similar (Ethernet cable from router to one of the 12 ports on the 7150). The only difference being the ATT was fiber and the Spectrum is via COAX.

Any advice? I have web and telnet access to the switch (although I haven’t figured how to get into the r850’s yet)

Re: Ruckus Access points causing SSL errors

Imran_ruckus — Mon, 02 Dec 2024 13:17:52 GMT

Hi @Kh818

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after switching ISP.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please share a screenshot of the Certificate error you are seeing on a web browser?

2. Were there any power outages before the issue began?
3. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

4. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
5. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Access points causing SSL errors

Imran_ruckus — Wed, 04 Dec 2024 12:12:10 GMT

Hi @Kh818

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Access points causing SSL errors

Imran_ruckus — Fri, 06 Dec 2024 12:11:57 GMT

Hi @Kh818

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Access points causing SSL errors

Imran_ruckus — Mon, 09 Dec 2024 13:30:57 GMT

Hi @Kh818

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community