topic Re: unable to execute command on putty in RUCKUS Support for Lennar Homes

unable to execute command on putty

mitulpatel — Mon, 02 Dec 2024 20:44:12 GMT

I tried using putty unable to execute command. Please help me in resetting user id and password

Re: unable to execute command on putty

Imran_ruckus — Mon, 02 Dec 2024 20:57:23 GMT

Hi @mitulpatel

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues in accessing RUCKUS ICX-7150-C12P Switch Command Line Interface (CLI).

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try to log into the PuTTY CLI using Telnet option. Please refer to the below details for more information on how to use Telnet.

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: unable to execute command on putty

mitulpatel — Mon, 02 Dec 2024 21:38:07 GMT

Hello Imran,

I tried connecting using as described above. It unable to connect. It says network error, connection refused

Re: unable to execute command on putty

mitulpatel — Mon, 02 Dec 2024 22:06:21 GMT

Hello Imran, i was able to access the command. Please let me know the next steps

Re: unable to execute command on putty

mitulpatel — Mon, 02 Dec 2024 22:14:17 GMT

Can you help me in resetting username and password

Re: unable to execute command on putty

pinky_ruckus — Tue, 03 Dec 2024 14:14:24 GMT

Hello @mitulpatel ,

Thank you for the response.

As per the case description, I understand that you are facing issues logging into Switch CLI and needs assistance in resetting the login credentials.

As you have access to CLI, I would request you to please execute the following commands for resetting the credentials:

Note: Hit Enter to accept each command

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Note: It will take some time to get synchronized with new reset credentials.

Now we can try using these new reset credentials (username/password) to log in to the Switch.

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: unable to execute command on putty

pinky_ruckus — Mon, 09 Dec 2024 16:07:35 GMT

Hello @mitulpatel ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: unable to execute command on putty

pinky_ruckus — Wed, 11 Dec 2024 15:43:45 GMT

Hello @mitulpatel ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: unable to execute command on putty

pinky_ruckus — Mon, 16 Dec 2024 15:44:52 GMT

Hi @mitulpatel,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community