topic Re: Ruckus access point in RUCKUS Support for Lennar Homes

Ruckus access point

Tagipo — Tue, 19 Nov 2024 04:38:31 GMT

I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.

Re: Ruckus access point

Imran_ruckus — Tue, 19 Nov 2024 13:16:21 GMT

Hi @Tagipo

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS devices after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with above 2 queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Tagipo — Tue, 19 Nov 2024 17:14:44 GMT

Currently have 2 access points and seems like all lights for the modem is on as well and everything plugged in just the same and when it was working!

Re: Ruckus access point

Imran_ruckus — Tue, 19 Nov 2024 17:22:47 GMT

Hi @Tagipo

Thank you for the response and the update.

Could you please help me with the requested pictures of RUCKUS ICX-7150-C12P Switch and RUCKUS Access Points?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus access point

Tagipo — Tue, 19 Nov 2024 18:20:06 GMT

It’s not letting me upload photos even though I select it on here

Re: Ruckus access point

Imran_ruckus — Tue, 19 Nov 2024 18:27:18 GMT

Hi @Tagipo

Thank you for the response.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Thank you again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Tagipo — Tue, 19 Nov 2024 19:09:17 GMT

I replied to your email with photos cause the site isn’t letting me add it in even though I’m signed in while replying

Re: Ruckus access point

Imran_ruckus — Tue, 19 Nov 2024 19:14:54 GMT

Hi @Tagipo

Thank you for your prompt response and the update.

The system should allow you to upload files when signed into the community portal. However, if you encounter any difficulties, please feel free to upload your files via the following Google Drive link:

https://drive.google.com/drive/folders/1vJZC6HkGGb8O4pg-rXI46Bz4S2VCL4PC

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Imran_ruckus — Thu, 21 Nov 2024 12:29:36 GMT

Hi @Tagipo

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Tagipo — Mon, 25 Nov 2024 05:56:49 GMT

Re: Ruckus access point

Imran_ruckus — Mon, 25 Nov 2024 11:59:05 GMT

Hi @Tagipo

Greetings!

Thank you for your prompt response and the update.

Regarding the status of the RUCKUS ICX-7150-C12P Switch, the light indicators are currently showing a normal state. To proceed with troubleshooting the Access Points, kindly disconnect the Ethernet cable from the Switch ports and reconnect it to any available port within the 1-12 ports range (please refer to the screenshot below). This will help determine whether the Access Points power up.

If the Access Points do not power on after reconnecting to any other 12 ports, the issue may be related to the Switch ports being disabled. In such cases, the ports will need to be enabled via the command line. You can find detailed instructions for this process in the following RUCKUS Lennar Knowledge Base article:
Enable Switch Ports - Knowledge Base Article

Additionally, I would like to bring to your attention that the Ethernet cable (yellow) connected to the Internet Service Provider's (ISP) router appears to be plugged into the wrong port. It should be connected to one of the 1-12 Switch ports. Kindly disconnect the cable from its current port and reconnect it to any available port within this range (refer to the screenshots below for further clarification).

Please feel free to reach out if you require any assistance while following these steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Tagipo — Tue, 26 Nov 2024 14:20:46 GMT

Hi I’m currently having difficulties trying to figure this all out as I’m not very computer handy but is there any way youguys can help me through it?

Re: Ruckus access point

Imran_ruckus — Tue, 26 Nov 2024 14:25:55 GMT

Hi @Tagipo

Thank you for the response and the update.

Could you please let me know if you unplugged the ethernet cable and plugged to any other available 12 ports? Are the Access Ponts powered up?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus access point

Tagipo — Tue, 26 Nov 2024 18:05:42 GMT

Yes I plugged it in one of the 12 pins youguys showed me via diagram and still no power to the access points.

Re: Ruckus access point

Imran_ruckus — Tue, 26 Nov 2024 18:43:30 GMT

Hi @Tagipo

Thank you for your prompt response and the update.

Could you kindly attempt the additional troubleshooting steps provided? Please do not hesitate to reach out if you encounter any challenges or require assistance while following the instructions.

We greatly appreciate your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Tagipo — Fri, 29 Nov 2024 02:58:15 GMT

currently trying to do the troubleshoot steps and couldn't find the ruckus while running the ip scanner app any info on this step for me pls

Re: Ruckus access point

Imran_ruckus — Fri, 29 Nov 2024 12:08:54 GMT

Hi @Tagipo

I hope this message finds you well.

Thank you for your response and the update.

Could you please perform the following steps:

1. Reboot your Internet Service Provider's (ISP) Router by unplugging it from the power outlet and then plugging it back in.

2. After the router has rebooted, please attempt the IP scan once again.

Once completed, kindly share a screenshot of the IP scan results to confirm whether the RUCKUS ICX-7150-C12P Switch IP address is now visible.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Imran_ruckus — Mon, 02 Dec 2024 13:54:47 GMT

Hi @Tagipo

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus access point

Tagipo — Mon, 02 Dec 2024 14:31:05 GMT

tried everything you ask me to do and still can’t find the ruckus while scanning up address

Re: Ruckus access point

Imran_ruckus — Mon, 02 Dec 2024 14:39:33 GMT

Hi @Tagipo

Greetings!!!

Thank you for the response and the update.

If you are unable to find the RUCKUS ICX-7150-C12P Switch IP Address the only way to access CLI is using console cable, download the console drivers onto your laptop and attempt CLI access using the console option. Please ensure you have extracted and installed the drivers correctly from the following links:

- How to console the RUCKUS ICX-7150-C12P Switch:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

- RUCKUS ICX-7150 USB Serial Driver (Windows): :https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: Silicon Labs USB to UART Bridge VCP Drivers: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please try access CLI using console as explained in the guide and should you have any questions or concerns during this process, please do not hesitate to reach out.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community