topic New modem & Router in RUCKUS Support for Lennar Homes

New modem & Router

ANgu0524 — Sun, 01 Dec 2024 18:18:25 GMT

Hello,

I received a new modem and router from my internet provider.

my ruckus wifi works but it notice it is slower than normal. Also I notice that I’m unable to login to my unleashed network or maybe I forgot my admin and password.

any suggestions? Should I do a factory reset?

Re: New modem & Router

pinky_ruckus — Mon, 02 Dec 2024 13:28:56 GMT

Hello @ANgu0524 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new modem and router from your Internet service provider and facing issues logging in to the Unleashed network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New modem & Router

pinky_ruckus — Wed, 04 Dec 2024 14:52:21 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New modem & Router

pinky_ruckus — Mon, 09 Dec 2024 16:09:01 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New modem & Router

pinky_ruckus — Wed, 11 Dec 2024 15:20:43 GMT

Hi @ANgu0524,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community