topic Re: Reset did not work in RUCKUS Support for Lennar Homes

Reset did not work

ruckus_houston — Sat, 23 Nov 2024 15:42:57 GMT

Hello,

We had a power outage in our home and APs lost power.

To resolve this problem, I searched through this forum and found posts that recommended resetting the switch [ ICX7150-C12P].

So I reset the switch using a pin pressing against the Reset button while applying power to the switch.

Now all light on the switch are flashing, and still no power to AP.

Please advise.

Re: Reset did not work

pinky_ruckus — Mon, 25 Nov 2024 13:08:57 GMT

Hi @ruckus_houston.

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Reset did not work

pinky_ruckus — Wed, 27 Nov 2024 14:33:00 GMT

Hello @ruckus_houston ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Reset did not work

ruckus_houston — Thu, 28 Nov 2024 01:21:13 GMT

1. I am attaching a pictures here, due to the small area where this switch is installed its not possible to provide all details in one picture.

2. 5 APs are connected to this switch, details in picture.

Re: Reset did not work

Imran_ruckus — Thu, 28 Nov 2024 13:14:02 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the response and the update.

From the Pictures you shared, I could see that your RUCKUS ICX-7150-C12P Switch has an Amber/Yellow SYST LED that means the Switch is stuck in boot mode.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please do not hesitate to reach out if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Reset did not work

Imran_ruckus — Mon, 02 Dec 2024 13:57:29 GMT

Hi @ruckus_houston

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Reset did not work

Imran_ruckus — Wed, 04 Dec 2024 12:09:00 GMT

Hi @ruckus_houston

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Reset did not work

Imran_ruckus — Fri, 06 Dec 2024 12:07:54 GMT

Hi @ruckus_houston

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Reset did not work

ruckus_houston — Sun, 22 Jun 2025 14:34:14 GMT

Hello, I am getting back to this thread after a long time. I am trying to perform a software recovery using the steps listed at this link ; however, I cannot find the tftp download page. Following 2 download links are giving 404.

Re: Reset did not work

pinky_ruckus — Mon, 23 Jun 2025 14:24:20 GMT

Hello @ruckus_houston ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you were trying to perform a Software recovery on your Ruckus Switch.

However, you were unable to download the TFTP server as you were getting 404 error.

I would request you to please use the below mentioned link to download TFTP server application.

https://tftp.en.uptodown.com/windows/download

Please click 'Download' and proceed further.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Reset did not work

ruckus_houston — Tue, 24 Jun 2025 14:51:25 GMT

Thank you, I will take the next steps and post here if I need any additional help.

Re: Reset did not work

pinky_ruckus — Tue, 24 Jun 2025 18:11:36 GMT

Hello @ruckus_houston ,

Thank you for the response.

Kindly use the link shared in the previous post to download Tftp server application.

Please share a screenshot if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Reset did not work

pinky_ruckus — Thu, 26 Jun 2025 13:42:56 GMT

Hello @ruckus_houston ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Reset did not work

pinky_ruckus — Tue, 01 Jul 2025 13:21:23 GMT

Hello @ruckus_houston ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Reset did not work

pinky_ruckus — Thu, 03 Jul 2025 13:15:52 GMT

Hi @ruckus_houston ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community