topic Re: Ruckus not working after 2-day power outage in RUCKUS Support for Lennar Homes

Ruckus not working after 2-day power outage

Ravn3ss — Fri, 22 Nov 2024 18:18:14 GMT

we had a bomb cyclone weather event and lost power for multiple days. After power was restored, the main Ruckus box and access points are no longer powered. I have unplugged and replugged back in the main Ruckus box, i see a quick flash of yellow but is otherwise dead. Please advise.

Re: Ruckus not working after 2-day power outage

Imran_ruckus — Fri, 22 Nov 2024 18:22:21 GMT

Hi @Ravn3ss

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not working after 2-day power outage

Ravn3ss — Sat, 23 Nov 2024 00:41:27 GMT

Good evening, I tried this method 15x and each time the lights would glow yellow for a brief second but then turn completely off and the switch would not boot/cycle.

Please advise.

thanks!

Re: Ruckus not working after 2-day power outage

Imran_ruckus — Mon, 25 Nov 2024 11:59:29 GMT

Hi @Ravn3ss

Greetings!!!

Thank you for the response and the update.

I hope this message finds you well.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus not working after 2-day power outage

Imran_ruckus — Wed, 27 Nov 2024 12:16:57 GMT

Hi @Ravn3ss

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not working after 2-day power outage

Ravn3ss — Wed, 27 Nov 2024 15:30:44 GMT

Good Morning, I have uploaded both photos and videos detailing what is occurring.

Please advise next steps.

Re: Ruckus not working after 2-day power outage

Imran_ruckus — Wed, 27 Nov 2024 15:44:07 GMT

Hi @Ravn3ss

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, All LEDs flashes amber lights and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.