topic Re: 192.168.0.2 is not alive and Switch in boot mode after power outage in RUCKUS Support for Lennar Homes

192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Fri, 15 Nov 2024 00:11:10 GMT

Hi,

My power flickered and since then the Switch - ICX 7150 hasn't started. The amber light is on and when I attempt recovery by following the steps suggested in this post - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re..., I am getting the error as shown in the screenshot below -

I am using both an Ethernet cable (with RJ45 connectors on both ends) and a USB to Type-C cable, as outlined in steps 2 and 3 of the provided guide.

My windows firewall is also turned off and I restarted my computer multiple times as well.

Please assist. Thanks!

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Fri, 15 Nov 2024 12:04:03 GMT

Hi @sonia3187

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues during the RUCKUS ICX-7150-C12P Switch Software Recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you further, could you please share a picture showing the Software Recovery cable connections between the RUCKUS Switch and the laptop?

Please share the requested picture and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Mon, 18 Nov 2024 12:29:25 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Tue, 19 Nov 2024 03:10:54 GMT

Hello Imran,

Thank you for your response.

Here are some pictures showing the cable connection setup.

Below are the TFTP and Ethernet settings along with the error in Putty.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Tue, 19 Nov 2024 13:06:46 GMT

Hi @sonia3187 ,

I hope this message finds you well.

Thank you for your prompt response and for providing the update.

Upon reviewing one of the images you shared, I noticed that the Ethernet cable on the RUCKUS ICX-7150-C12P switch is currently connected to the incorrect port. It should be plugged into the designated port, as highlighted in the screenshot below. For your reference, please follow steps 2 and 3 outlined in the guide linked previously.

Once the correction is made, I kindly ask that you close the PuTTY session and restart the process. Please then initiate the software recovery process starting from the setenv IP configuration step.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Wed, 20 Nov 2024 12:12:21 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Fri, 22 Nov 2024 03:59:20 GMT

Hello,

Thank you for your prompt response. I didn’t realize I was connecting to the incorrect port, but once I changed the port as you suggested, I was able to successfully reset the switch, and it started broadcasting the WiFi signal as well.

However, I’ve encountered a new issue. While the internet connectivity works perfectly on the laptop I used to reset the switch, no other devices can connect to the internet via the Ruckus WiFi network. The WiFi speed on the laptop is excellent, but the other devices are unable to access the internet.

Could you please advise on what might be causing this issue and how to resolve it?

Thank you for your assistance!

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Fri, 22 Nov 2024 12:14:47 GMT

Hi @sonia3187

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

To better assist you, could you please provide the following information:

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Mon, 25 Nov 2024 12:24:12 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Tue, 26 Nov 2024 03:34:00 GMT

Hello,

My apologies for a delayed response. Here is the picture of the switch panel. The black LAN cable is connected to my ISP router.

Thank you for your assistance.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Tue, 26 Nov 2024 13:36:06 GMT

Hi @sonia3187

I hope this message finds you well.

Thank you for your prompt response and the information provided.

Based on the status of the lights and the cable connections to the RUCKUS ICX-7150-C12P Switch, everything appears to be in normal working order.

At this stage, we recommend performing a factory reset on the Access Points and reconfiguring them with a new Wi-Fi network/SSID. For your convenience, please refer to the following RUCKUS Lennar Knowledge Base article, which outlines the steps for the factory reset process:
Factory Reset Process for RUCKUS R510 Access Points

Should you require any assistance during this process, please do not hesitate to reach out. We are here to support you.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Wed, 27 Nov 2024 15:28:46 GMT

Thank you for these instructions.

I did reset my APs and internet seems to be working now however its not stable. I get internet connectivity for sometime and then seems like the connection drops and there is no internet. Then after a few minutes, without taking any action, internet works again.

Please advise on what the next steps should be.

Thank you for your assistance.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Wed, 27 Nov 2024 15:37:50 GMT

Hi @sonia3187

Greeting!!!

Thank you for the response and the update.

Could you please let me know your Internet Service Provider (ISP) Vendor's name?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Wed, 27 Nov 2024 17:32:05 GMT

I have Frontier as my ISP and when I connect to my main ISP Wifi network, I have no connectivity issues.

Thanks!

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Wed, 27 Nov 2024 17:39:13 GMT

Hi @sonia3187

Thank you for the response and the update.

You could create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point to avoid any Wireless interference with 2.4G then check the speed. Please refer to the below link and screenshot.

Refer to the below links to create and new WLAN/SSID.

You can log in to your Unleashed system using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ and create multiple Wi-Fi networks as per your requirement. Please refer to the below Guide and a Video for the same.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video- https://www.youtube.com/watch?v=eSl_8rs1QnU

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Fri, 29 Nov 2024 12:20:20 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Mon, 02 Dec 2024 13:54:02 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Wed, 04 Dec 2024 12:07:07 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Sun, 08 Dec 2024 03:46:56 GMT

Thank you for your help!

My Ruckus wi-fi is working absolutely perfect after creating a new Network Id.

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Mon, 09 Dec 2024 12:22:58 GMT

Hi @sonia3187

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.