topic Re: Switch and AP problems in RUCKUS Support for Lennar Homes

Switch and AP problems

Aromero — Thu, 21 Nov 2024 04:30:34 GMT

I had a power surge in our neighborhood last year and ever since my access points haven’t been working. Tried resetting the modem but still no luck, tried a number of things and no luck. How do I fix??

Re: Switch and AP problems

pinky_ruckus — Thu, 21 Nov 2024 13:42:12 GMT

Hi @Aromero,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and AP problems

Aromero — Fri, 22 Nov 2024 21:10:31 GMT

Re: Switch and AP problems

Aromero — Fri, 22 Nov 2024 21:24:09 GMT

we have a total of three APs

Im trying to add picture of switch, although its saying file is too large.

Re: Switch and AP problems

Aromero — Fri, 22 Nov 2024 21:27:27 GMT

I have a total of 3 APs

Trying to add picture of switch, but not working/loading due to file size. its one picture, I do not understand why its saying its too large.

Re: Switch and AP problems

pinky_ruckus — Fri, 22 Nov 2024 21:48:31 GMT

Hello @Aromero ,

Thank you for the response.

Please share the picture of the Switch for us to proceed with the troubleshooting.

Also, could you please confirm what is the issue with the APs?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and AP problems

Aromero — Fri, 22 Nov 2024 22:11:45 GMT

1) Yes was working great until power outage for almost 2 years.

2) All lights that are illuminated on SWITCH are green, no amber. Lights currently illuminated are STAT, SYST, PWR. Port 1 is connected to modem, yes it does provide internet being that is currently what we are utilizing, Xfinity router/modem. The other ports connected are the 3 access points, all flickering green. C1/C2 and X1/X2 have nothing plugged into them. The 3 ports located under the the PWR icon have nothing plugged into them.

3. Yes Xfinity router/modem is working. It is what we are currently using since power outage.

4) 3 access points. First AP- 5g/2.4g/PWR illuminated green, no other lights illuminated. No Amber.

Second AP- SAME AS FIRST

Third AP- 5G/2.4/CTRL/PWR all green. No amber

I am trying to upload pictures, but it's saying file is too big.

Re: Switch and AP problems

pinky_ruckus — Mon, 25 Nov 2024 16:20:58 GMT

Hi @Aromero ,

Thank you for the response and sharing the pictures.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and AP problems

pinky_ruckus — Wed, 27 Nov 2024 14:31:22 GMT

Hello @Aromero ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and AP problems

pinky_ruckus — Fri, 29 Nov 2024 16:02:44 GMT

Hello @Aromero ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and AP problems

pinky_ruckus — Mon, 02 Dec 2024 15:00:02 GMT

Hi @Aromero,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community