topic Re: Able to login but couldn't see my device in RUCKUS Support for Lennar Homes

Re: Able to login but couldn't see my device

sanafsyed09 — Mon, 25 Nov 2024 16:16:30 GMT

hi Imran, https://unleashed.ruckuswireless.com/ is not working

Re: Able to login but couldn't see my device

Imran_ruckus — Mon, 25 Nov 2024 16:24:47 GMT

Hi @sanafsyed09

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed system with its link.

Please follow the below process.
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Able to login but couldn't see my device

Imran_ruckus — Wed, 27 Nov 2024 12:20:08 GMT

Hi @sanafsyed09

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Able to login but couldn't see my device

Imran_ruckus — Fri, 29 Nov 2024 12:24:44 GMT

Hi @sanafsyed09

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Able to login but couldn't see my device

Imran_ruckus — Mon, 02 Dec 2024 13:59:37 GMT

Hi @sanafsyed09

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community