topic Re: Rukus box is going in and out every few mins in RUCKUS Support for Lennar Homes

Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 14:53:38 GMT

My rukus box is keep going in and out after every few mins. Its causing disturbance on Ethernet and wifi both.

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 15:51:12 GMT

Hi @Lazarus ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and are facing intermittent connection issues .

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage since you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 16:10:56 GMT

Q1: No power outage. It start happening after internet provider switch

Q2 and Q3. Pics uploaded. Q3Q2Q2

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 16:43:21 GMT

Hello @Lazarus ,

Thank you for sharing the response.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 17:07:30 GMT

I was able to scan IP but i couldn't figure after that. Can you please remote in and take a look . Its too much techy for me after that

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 17:28:02 GMT

Hello @Lazarus ,

Thank you for the response.

Could you please share the screenshot of the error message or the point at which you are stuck?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 17:45:15 GMT

After pasting IP in browser it ask for login and password and i don't know what to go after that .

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 17:54:09 GMT

Hello @Lazarus ,

Thank you for the response.

I understand that you have accessed the IP address of the Switch and unable to login to the CLI.

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 18:04:32 GMT

I got following response but i am unable to use this login info with instructions,

I understand that you have accessed the IP address of the Switch and unable to login to the CLI.

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 18:26:39 GMT

Hello @Lazarus ,

Thank you for the response.

From the response you shared, I see that the IP address you used is for the AP and not of the Switch.

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 18:30:41 GMT

I got to login page but given user do not work.

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 19:19:07 GMT

Hello @Lazarus ,

Thank you for the response.

I understand that you tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, please enter the commands in the previous post and share the screenshot.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 19:26:18 GMT

It seems like your forum is no help to non technical customer. I would consider to switch to other home internet equipment who have live customer service over the phone.

Further you are going in, its more frustrating and above my understanding.

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 19:49:42 GMT

Hello @Lazarus ,

Thank you for the response.

Please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

As you have the IP address of the Switch, we will proceed to access remotely to the Switch device “Command Line” which is CLI of the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 20:15:28 GMT

you are keep making it more confusing. Is there any way you can call me?

Re: Rukus box is going in and out every few mins

Imran_ruckus — Thu, 21 Nov 2024 20:24:57 GMT

Hi @Lazarus

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Setup is not working.

Apologies for the inconvenience. Let me help you step by step.

Please follow the below steps.

As you are unable to access the Switch dashboard on a web browser since you do not have a username/password. Please try to access the Switch using the Command Line (CLI) with the application PuTTY. Telnet doesn't required username/password.

Please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands.

Putty download link:https://www.putty.org/

You could try the Telnet option to log in to CLI (Putty) using the same Switch IP address you tried on a web browser- Please refer below

Telnet – Port 23

Please enter the below commands if you can log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 20:32:23 GMT

here what i found

Re: Rukus box is going in and out every few mins

Imran_ruckus — Thu, 21 Nov 2024 20:35:23 GMT

Hi @Lazarus

Thank you for the response and the update.

That's right. Please execute the commands I shared in my previous post and share the screenshots of their output.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus box is going in and out every few mins

Lazarus — Thu, 21 Nov 2024 20:56:54 GMT

Re: Rukus box is going in and out every few mins

pinky_ruckus — Thu, 21 Nov 2024 22:04:42 GMT

Hello @Lazarus ,

Thank you for sharing the details.

We understand that the Switch is in the older version.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.