topic Need help! in RUCKUS Support for Lennar Homes

Need help!

Aromero — Fri, 22 Nov 2024 21:35:30 GMT

Need help, having problems with switch/APs after power outage, has not been the same since.

Re: Need help!

Aromero — Fri, 22 Nov 2024 22:10:02 GMT

1) Yes was working great until power outage for almost 2 years.

2) All lights that are illuminated on SWITCH are green, no amber. Lights currently illuminated are STAT, SYST, PWR. Port 1 is connected to modem, yes it does provide internet being that is currently what we are utilizing, Xfinity router/modem. The other ports connected are the 3 access points, all flickering green. C1/C2 and X1/X2 have nothing plugged into them. The 3 ports located under the the PWR icon have nothing plugged into them.

3. Yes Xfinity router/modem is working. It is what we are currently using since power outage.

4) 3 access points. First AP- 5g/2.4g/PWR illuminated green, no other lights illuminated. No Amber.

Second AP- SAME AS FIRST

Third AP- 5G/2.4/CTRL/PWR all green. No amber

I am trying to upload pictures, but it's saying file is too big.

Re: Need help!

Imran_ruckus — Mon, 25 Nov 2024 14:14:07 GMT

Hi @Aromero

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to check some configuration. To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Need help!

Aromero — Mon, 25 Nov 2024 17:58:37 GMT

I found the IP adress, followed the instructions for Mac/termianl, Keeps telling me command not found after inputting username, @IP adress

Re: Need help!

Imran_ruckus — Mon, 25 Nov 2024 18:07:26 GMT

Hi @Aromero

Greetings!!!

Thank you for the response and the information you shared.

Please try to access the Switch IP Address address in a web browser and try to login.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please confirm once logged in and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help!

Aromero — Mon, 25 Nov 2024 18:09:01 GMT

I’m logged in

Re: Need help!

Imran_ruckus — Mon, 25 Nov 2024 18:16:51 GMT

Hi @Aromero

Thank you for the response and the update.

Please follow the below screenshot and enable Telnet:

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

If you have a MAC device, please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help!

Aromero — Mon, 25 Nov 2024 18:21:09 GMT

My switch was showing disconnected due to no IP address. I entered the “ruckus-unleashed” IP address as found on my xfinty portal. Has been stuck on “ICX switch is connecting” for the last 20 minutes.

There is a another IP adresss I tried entering related to “ICX7150-C12-Router” as also found on xfinity portal. That IP address notified me invalid rather or could not find/ping.

Re: Need help!

Imran_ruckus — Mon, 25 Nov 2024 18:32:49 GMT

Hi @Aromero

Thank you for the response and the information.

Please let me know if you can see the Switch dashboard as shown in my previous post? (Mentioned once again below)

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please confirm.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help!

Aromero — Mon, 25 Nov 2024 18:37:07 GMT

Re: Need help!

Imran_ruckus — Mon, 25 Nov 2024 19:00:56 GMT

Hi @Aromero

Thank you for the response.

The dashboard you are seeing is of RUCKUS Unleashed is not of RUCKUS ICX-7150-C12P Switch.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help!

Imran_ruckus — Wed, 27 Nov 2024 12:17:36 GMT

Hi @Aromero

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help!

Imran_ruckus — Fri, 29 Nov 2024 12:22:24 GMT

Hi @Aromero

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help!

Imran_ruckus — Mon, 02 Dec 2024 13:56:39 GMT

Hi @Aromero

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community