topic Re: Issue with Ruckus ICX 7150 Switch in RUCKUS Support for Lennar Homes

Re: Issue with Ruckus ICX 7150 Switch

Eldude65 — Sat, 23 Nov 2024 16:22:38 GMT

Good morning. I have the same issue and attempted to follow the instructions. However, I cannot find my switch's IP address at all when using the advanced IP scanner. When looking on the Unleashed Dashboard, as well, the switch has no IP address. I took a screenshot of the original IP address, but cannot connect or ping it as it is unreachable.

Re: Issue with Ruckus ICX 7150 Switch

Imran_ruckus — Mon, 25 Nov 2024 12:18:59 GMT

Hi @Eldude65

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with accessing the RUCKUS ICX-7150-C12P Switch as you cannot find its IP address.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know once you are able to get the console CLI access please help me with the below commands.

enable
show version
show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Issue with Ruckus ICX 7150 Switch

Imran_ruckus — Wed, 27 Nov 2024 12:18:53 GMT

Hi @Eldude65

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Issue with Ruckus ICX 7150 Switch

Imran_ruckus — Fri, 29 Nov 2024 12:23:25 GMT

Hi @Eldude65

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Issue with Ruckus ICX 7150 Switch

Eldude65 — Sun, 01 Dec 2024 10:04:56 GMT

Yes! Apologies for not responding. I've been under the weather the past few days and am finally recovering.

I have internet and am good to go. It was weird. Once I power cycled the network switch worked again without issue.

Re: Issue with Ruckus ICX 7150 Switch

Imran_ruckus — Mon, 02 Dec 2024 12:19:52 GMT

Hi @Eldude65

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Issue with Ruckus ICX 7150 Switch

Eldude65 — Sun, 24 Aug 2025 19:40:16 GMT

Good morning,

I have this same issue again. After multiple power cycles my switch still cannot connect. It lost its IP address initially so I gave it 192.1681.6 and it is just stuck trying to connect. I cannot access it or change its IP address in this state.

Re: Issue with Ruckus ICX 7150 Switch

Eldude65 — Sun, 24 Aug 2025 19:45:45 GMT

Good afternoon,

The issue is back again. I tried to set the IP address on the switch. However, the switch is not connecting. Since I have set the IP address and its stuck in discovery mode, I cannot change the IP address on it and its stuck. I cannot make any edits. The only thing I can do is power cycle the system but thats it.

Re: Issue with Ruckus ICX 7150 Switch

pinky_ruckus — Mon, 25 Aug 2025 14:05:35 GMT

Hello @Eldude65 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Issue with Ruckus ICX 7150 Switch

Eldude65 — Mon, 25 Aug 2025 14:17:56 GMT

Hello good morning.

Yes all this started when we had a brief power outage. After work I'll be able to get you the pictures, however, there are no lights that are in an odd state. We have 2 APs which are all green and the network switches lights are nominal.

As mentioned above, I changed the IP address of the switch via the Unleashed app and am unable to change it back. I just need support to change back it's IP address.

Re: Issue with Ruckus ICX 7150 Switch

pinky_ruckus — Mon, 25 Aug 2025 15:37:13 GMT

Hello @Eldude65 ,

Thank you for the response.

Please share the pictures of the Switch connection cables as well as the Access points.

Also, we would request you to access CLI of the Switch through console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759
Please let us know if you are able to access the CLI of the Switch using the console cable.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Issue with Ruckus ICX 7150 Switch

Eldude65 — Mon, 25 Aug 2025 23:58:47 GMT

Hello. I can access the CLI of the switch

Re: Issue with Ruckus ICX 7150 Switch

pinky_ruckus — Tue, 26 Aug 2025 13:24:49 GMT

Hello @Eldude65 ,

Thank you for sharing the pictures.

To proceed further, we would need to check few configurations of the switch.

As you are able to access the CLI through console, the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Issue with Ruckus ICX 7150 Switch

pinky_ruckus — Thu, 28 Aug 2025 13:27:06 GMT

Hello @Eldude65 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Issue with Ruckus ICX 7150 Switch

pinky_ruckus — Mon, 01 Sep 2025 13:22:28 GMT

Hello @Eldude65 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Issue with Ruckus ICX 7150 Switch

pinky_ruckus — Mon, 08 Sep 2025 16:03:16 GMT

Hi @Eldude65 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community