topic Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network in RUCKUS Support for Lennar Homes

Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

pravinsv — Sun, 24 Nov 2024 02:48:53 GMT

Hello,

I am a new Lennar user and was trying to connect both the Ruckus switch and Ruckus AP to my wifi network.

As per instructions from my seller, I tried to reset the Ruckus switch in the media outlet, but do I need to also reset my Ruckus AP? Please let me know.

So after resetting the Ruckus switch in the media outlet, connected to my Xifnity wifi modem-router, although, i see green lights on my AP ( on the PWR Led indictor and 2.4G Led indicator, but no light on the AIR Led indicator nor the CTL Led indicator) , but I am still unable to login my Ruckus switch's online dashboard nor the Ruckus AP's dashboard -- which i assume is through their respective IP's right -- that i found from my Xfinity app.

Kindly let me know the default credentials for logging into Ruckus switch dashboard and likewise into my Ruckus AP's dashboard in order to configure them to connect to my wifi network.

Any prompt help in setting up the Ruckus switch to connect to my Xfinity wifi network and also setting up Ruckus AP to my wifi network is highly appreciated.

Looking forward to hearing from you soon.

Thanks,

Pravin.

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

protocol88 — Sun, 24 Nov 2024 19:35:52 GMT

Hello -

As per instructions from my seller, I tried to reset the Ruckus switch in the media outlet, but do I need to also reset my Ruckus AP? Please let me know.
- I would recommend resetting your AP as well, however you do not need too!

- below are some of the common username and password for Lennar related Ruckus devices:
- in my experience, super is the username for the 7150 switch and admin for the AP
- i wouldnt be too concerned with the LED's right now, might make more "noise" once you get devices that support the 2.4 Ghz or 5Ghz bands.

Any prompt help in setting up the Ruckus switch to connect to my Xfinity wifi network and also setting up Ruckus AP to my wifi network is highly appreciated.

your Xfinity device should plug directly into your 7150 switch then your AP should plug into the switch as well. both devices should receive DHCP addresses which can be found in your APP or whatever your Xfinity web management page is - example, ATT uses 192.168.1.254 for managing the "wifi router" or "internet router"

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

pravinsv — Mon, 25 Nov 2024 01:46:06 GMT

Hello protocol88,

Thanks so much for providing those details, so for the Ruckus switch, none of the provided passwords work in combination with `super` as the username nor `admin` as the username.

However, for the AP, i am able to login with `admin` username along with one of the passwords provided in that list, but i am unable to find a way to add my wifi network to it.

Please help.

Thanks & Regards,

Pravin S Vilvamangalath.

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Imran_ruckus — Mon, 25 Nov 2024 12:10:54 GMT

Hi @pravinsv

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to set up the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to set up the devices and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know if you are able to get them online or if you need any help.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Squozen — Mon, 25 Nov 2024 15:28:34 GMT

You cannot ‘add your wifi network’ - the Ruckus AP will create its own wireless network and will not extend the existing wifi network, even if you give it the same network name and password. If a device drops off the Xfinity network and chooses to join the Ruckus network, it needs to establish a secure connection which will take a few seconds. The only way to have a seamless wifi network with multiple APs is to use the same vendor and have some kind of controller (the AP itself in the case of Ruckus) that shares the client keys to all APs so that your client devices can roam between them without interruption.

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Imran_ruckus — Wed, 27 Nov 2024 17:12:25 GMT

Hi @pravinsv

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

pravinsv — Fri, 29 Nov 2024 04:16:58 GMT

Hello Imran,

I went through the link : https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C... that you had provided which mentions about resetting Access point as well, as the login password provided in the media outlet box, doesn't work for the lennar wifi network name mentioned in it. So as per point#7 in the link given above, I need to reset my access point.

Hence, I tried resetting the access point, through the web interface by clicking on `Restore to Factory settings` button in the Administrator tab in the left pane, i just see this screen:

but my access point isn't being reset, since after the reset as explained in the link shared by you, i should see a wireless network called `Configure.me-xxxxxx` in my list of available wireless networks, but i don't see it.

So I am basically still stuck unable to reset my access point using the web interface, nor the unleashed app.

Do I need to physically factory reset the access point, which is hooked to the ceiling of my living room or is there another way to reset the access point? I searched on youtube, and i found that through SSH command also we can reset the ruckus access point , but since it is not mentioned as one of the steps in the link shared that you had shared earlier, I am not sure if it is a valid step that i should attempt.

Please let me know.

Looking forward to hear from you to resolve my wifi network set up across both the floors of my condo, asap.

Thanks,

Pravin.

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Imran_ruckus — Fri, 29 Nov 2024 12:07:49 GMT

Hi @pravinsv

I hope this message finds you well.

Thank you for your response and the update.

For Lennar Home users, we typically recommend performing a physical factory reset of the RUCKUS Access Points. This can be done using a paper clip to press the reset button located on the rear side of the device. To carry out this process, you may need to unmount only one Access Point, as outlined in the article you referred to.

You can use a paper clip to unmount the Access Point. Please refer to the following video starting at 3:30 minutes to learn how to safely remove the AP from the ceiling:

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Alternatively, if you prefer to reset the Access Point using its IP address, please refer to the following article for detailed instructions:

How to reset entire Unleashed network

Please don’t hesitate to reach out if you have any questions or need further clarification.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Imran_ruckus — Mon, 02 Dec 2024 13:58:14 GMT

Hi @pravinsv

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Imran_ruckus — Wed, 04 Dec 2024 12:09:45 GMT

Hi @pravinsv

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

Imran_ruckus — Fri, 06 Dec 2024 12:09:02 GMT

Hi @pravinsv

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

pravinsv — Sat, 07 Dec 2024 22:24:33 GMT

Hello Imran,

Sorry couldn't respond earlier as was a bit busy with work. Will try out your solution now and let you know if i am able to resolve this issue or not.

Thanks,

Pravin.