topic Switch not working after power outage in RUCKUS Support for Lennar Homes

Switch not working after power outage

Stopherd01 — Fri, 22 Nov 2024 22:02:42 GMT

Our ICX 7150-C12P switch is not working and access points not powered up after a 2 day power outage. I have done the physical reset over 10 times and it is not working. After trying the reset, all LED LIGJTS continue flashing amber and nothing happens.

Re: Switch not working after power outage

protocol88 — Sun, 24 Nov 2024 19:19:48 GMT

Are you able to console into it?
is it stuck in boot/recovery menu?

I had to upload new firmware through a TFTP server to restore full functionality

Re: Switch not working after power outage

pinky_ruckus — Mon, 25 Nov 2024 13:20:47 GMT

Hi @Stopherd01,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch not working after power outage

adduce — Tue, 26 Nov 2024 21:57:09 GMT

how did you solve it? can you share the detailed steps?

Re: Switch not working after power outage

pinky_ruckus — Wed, 27 Nov 2024 13:52:31 GMT

Hello @Stopherd01 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch not working after power outage

pinky_ruckus — Fri, 29 Nov 2024 16:03:42 GMT

Hello @Stopherd01 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch not working after power outage

pinky_ruckus — Mon, 02 Dec 2024 15:12:47 GMT

Hi @Stopherd01,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community