topic Re: Need help with password reset in RUCKUS Support for Lennar Homes

Need help with password reset

saisrikanth579 — Thu, 21 Nov 2024 19:31:11 GMT

Hi Team,

I hope you're doing well. I haven't used my Ruckus Mesh Wi-Fi system in a while, and unfortunately, I’ve forgotten the password for the Ruckus wireless network. I’ve attempted to reset it using the "forgot password" option, but it hasn’t worked.

Could you please assist me with resetting the password at your earliest convenience? I’m in urgent need of access to the network, and I would greatly appreciate your help as a priority.

Thanks,

Sreekanth

Re: Need help with password reset

Imran_ruckus — Thu, 21 Nov 2024 19:37:23 GMT

Hi @saisrikanth579

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS wireless network.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

If you don’t know the login username/password, please try using the default username and passwords provided below.

If you are still unable to access it, the only option left is to perform the physical factory reset the Access Points. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help with password reset

saisrikanth579 — Thu, 21 Nov 2024 20:46:41 GMT

Hi Imran,

Thanks for your prompt reply!

I am unable open the link https://unleashed.ruckuswireless.com/ which you shared above, its throwing below error message.

Could you please call me on 925-804-5445 to help me out with this issue.

I have tried physical reset but it still no luck.

Thanks,

Sreekanth

Re: Need help with password reset

Imran_ruckus — Thu, 21 Nov 2024 20:50:19 GMT

Hi @saisrikanth579

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only as this is bases on the best effort support basis.

However, I am here to help you step-by-step.

Could you please let me know at what step you are stuck while performing the physical factory reset of the Access Points?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help with password reset

saisrikanth579 — Thu, 21 Nov 2024 21:10:20 GMT

After the physical factory reset i am supposed to see Configure me network but i am unable to see that.

Re: Need help with password reset

saisrikanth579 — Fri, 22 Nov 2024 02:42:25 GMT

Hi Imran,

I’ve been trying to reset the password for my Ruckus Mesh Wi-Fi system all day without success. Despite multiple attempts, including performing a physical factory reset a couple of times, nothing seems to work. This has become incredibly frustrating, and I’m struggling to get any resolution.

I understand that product support is crucial, especially when issues arise after purchase. Unfortunately, I’ve not been able to get assistance from the Ruckus team, and I’m now at a loss as to how to proceed.

Could someone please call me as soon as possible and help me resolve this issue? Your prompt support would be greatly appreciated.

Thank you for your attention to this matter.

Thanks,

Sreekanth

925-804-5445

Re: Need help with password reset

Imran_ruckus — Fri, 22 Nov 2024 12:11:08 GMT

Hi @saisrikanth579

Greetings!!!

Thank you for the response and the update.

Could you please let me know how many RUCKUS Access Points you have in your setup?

Please make sure that, factory reset must be performed on only ONE connected AP on the Switch port. For example if you have 3 Access Points in your setup, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Please note that, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum works on best effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help with password reset

Imran_ruckus — Mon, 25 Nov 2024 12:26:36 GMT

Hi @saisrikanth579

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help with password reset

Imran_ruckus — Wed, 27 Nov 2024 12:16:16 GMT

Hi @saisrikanth579

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need help with password reset

Imran_ruckus — Fri, 29 Nov 2024 12:21:56 GMT

Hi @saisrikanth579

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community