topic Re: No Internet Access Via PC in RUCKUS Support for Lennar Homes

No Internet Access Via PC

DiabeticDood — Thu, 21 Nov 2024 16:49:31 GMT

I just got into a home with two R510 AP's. I got the main up and running last night, however my PC I set it all up on can't get access to the internet. It has the network and I can get into the back end and make changes but no internet access. I have internet access on every other device just not the PC I setup everything on.

Any suggestions? Thank you!

Re: No Internet Access Via PC

Imran_ruckus — Thu, 21 Nov 2024 16:53:15 GMT

Hi @DiabeticDood
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Internet Access Via PC

DiabeticDood — Thu, 21 Nov 2024 17:04:32 GMT

To my knowledge it is.

Re: No Internet Access Via PC

Imran_ruckus — Thu, 21 Nov 2024 17:48:13 GMT

Hi @DiabeticDood

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Internet devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No Internet Access Via PC

Imran_ruckus — Mon, 25 Nov 2024 12:26:08 GMT

Hi @DiabeticDood

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No Internet Access Via PC

Imran_ruckus — Wed, 27 Nov 2024 12:15:12 GMT

Hi @DiabeticDood

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No Internet Access Via PC

Imran_ruckus — Fri, 29 Nov 2024 12:21:36 GMT

Hi @DiabeticDood

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community