topic Re: ruckus connectivity issues in RUCKUS Support for Lennar Homes

Re: ruckus connectivity issues

romilly — Thu, 21 Nov 2024 05:31:06 GMT

Black screens are appearing on devices connected to my Ruckus switch and access points after a power outage two weeks ago. Along with this, the internet connection has been intermittent, randomly dropping on all devices. My Apple and Windows devices also struggle to connect consistently.

I have tried power cycling the switch and access points and had AT&T replace the modem, but the issue remains unresolved. Any advice or solutions? Thanks in advance!

Re: ruckus connectivity issues

Imran_ruckus — Thu, 21 Nov 2024 12:22:37 GMT

Hi @romilly

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity via RUCKUS devices.

The intermittent connection is may be due to the Routing Code issue after a power outage.

For the details and troubleshooting steps on how to fix it, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus connectivity issues

Imran_ruckus — Mon, 25 Nov 2024 12:25:47 GMT

Hi @romilly

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ruckus connectivity issues

Imran_ruckus — Wed, 27 Nov 2024 12:14:47 GMT

Hi @romilly

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ruckus connectivity issues

Imran_ruckus — Fri, 29 Nov 2024 12:21:17 GMT

Hi @romilly

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community