topic Re: Ruckus router issue after power outage in RUCKUS Support for Lennar Homes

Ruckus router issue after power outage

Amulyabhat — Sat, 09 Nov 2024 20:26:59 GMT

Hi Hi, I’m experiencing heavy intermittent Internet network issues caused by the Ruckus router. We have an AT&T Internet provider and I have checked the gateway from AT&T, having no issues on the AT&T side. require immediate assistance as we’ve been without Internet since the power outage.

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 11 Nov 2024 13:21:31 GMT

Hi @Amulyabhat ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working after the power outage and facing intermittent connectivity issues.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 11 Nov 2024 18:55:24 GMT

Hi, I have three options for Ruckus VPN, does it matter which one I select?

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 11 Nov 2024 18:55:54 GMT

image below

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 11 Nov 2024 19:04:59 GMT

Hello @Amulyabhat ,

Thank you for the response shared.

From the response you shared, I would request you to please go for the third option which is for the Ruckus Switch, which is 192.168.1.229.

Please use the IP address to login to the Switch CLI and follow the instructions as per the article.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 11 Nov 2024 19:56:28 GMT

TY - I downloaded Putty...option below...

but after download and i opened Putty from my laptop, I followed SSH-Port 22 option and after that getting the below error

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 11 Nov 2024 20:01:26 GMT

I have the same result if I try the Telnet-Port23

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 11 Nov 2024 20:08:17 GMT

Hello @Amulyabhat ,

Thank you for the response.

I understand that you have accessed the IP address of the Switch and unable to login to the CLI.

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 11 Nov 2024 20:23:30 GMT

When I try that I get the below error...

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 11 Nov 2024 21:09:21 GMT

Hello @Amulyabhat ,

Thank you for the response.

I understand that you are unable to access GUI of the Switch using web browser.

We would request you to access CLI through console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759
Once you have access to CLI using the console cable, please use the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus router issue after power outage

pinky_ruckus — Wed, 13 Nov 2024 15:57:03 GMT

Hello @Amulyabhat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus router issue after power outage

pinky_ruckus — Fri, 15 Nov 2024 13:25:18 GMT

Hello @Amulyabhat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 18 Nov 2024 13:51:29 GMT

Hello @Amulyabhat ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 18 Nov 2024 18:35:13 GMT

Hi, I was out of town and back trying to fix this. I'm working on it now. Please don't close this item.

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 18 Nov 2024 18:44:18 GMT

Hello @Amulyabhat ,

Thank you for the response.

We will keep the case open until we hear back from you.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 18 Nov 2024 19:13:31 GMT

I am still having no luck with resolving this, I tried using a mac to resolve, but no luck. To be honest, this is a really complicated process and not easy for someone without a network engineering background to resolve. I'm unsure why I can't get on the phone with someone to resolve this. Honestly unfair.

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 18 Nov 2024 19:19:39 GMT

I logged into Ruckus CLI with admin account on my mac, but it is saying debug or show or enable command is not recognized and it saying "warning AP is in unleased managed mode"

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 18 Nov 2024 19:24:04 GMT

Hi pinky_ruckus I have logged in with rkscli with admin account but none of the commands are working. It throws an error. enable command not recognized.

Warning: AP is in Unleashed-Managed mode

Re: Ruckus router issue after power outage

Amulyabhat — Mon, 18 Nov 2024 19:49:08 GMT

Hello, we are still facing issues and are not able to proceed. We logged into rkscli but enable command fails with command not recognized. There is also

Warning: AP is in Unleashed-Managed mode

Re: Ruckus router issue after power outage

pinky_ruckus — Mon, 18 Nov 2024 20:17:12 GMT

Hello @Amulyabhat ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

From the response you shared, it seems that the Ip address you used to login to the CLI appears to be of AP and not of the ICX-7250 Switch.

Once you access the IP address from the IP Scan results,(Please share the screenshot of the IP scan results) to confirm that the IP address is associated with the Switch, you should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Could you please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports .

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.