topic Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet in RUCKUS Support for Lennar Homes

ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

David_ICX7150 — Wed, 20 Nov 2024 19:50:28 GMT

I have an ICX-7150-C12P that suddenly will not power on. I have tried disconnecting and reconnecting the power cable to a working power outlet, however, no lights come on the ICX-7150-C12P. Can I please get an RMA for this? Thank you.

Picture of connection to working outlet

Picture of connection to working outlet 2

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

Imran_ruckus — Wed, 20 Nov 2024 19:56:08 GMT

Hi @David_ICX7150

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch not powering on.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If that doesn't work even with a working power cord or other power outlets, I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

David_ICX7150 — Wed, 20 Nov 2024 20:03:07 GMT

Hello Imran,

I tried factory reset over 15 times. There are still no lights lighting up on the switch.

Thank you.

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

Imran_ruckus — Wed, 20 Nov 2024 20:24:54 GMT

Hi @David_ICX7150

Greetings!!!

Thank you for the response and the update.

I hope this message finds you well.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Please Confirm once uploaded.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

David_ICX7150 — Wed, 20 Nov 2024 20:25:31 GMT

Here is a video showing factory reset. These were the 18th and 19th attempts at a factory reset.

Video of factory reset ICX-7150-C12P, 18th and 19th attempts

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

Imran_ruckus — Wed, 20 Nov 2024 20:28:42 GMT

Hi @David_ICX7150

Thank you for your response.

Kindly refer to the video recording guidelines outlined in my previous post and upload the recording to the drive link I provided.

Thank you once again for your cooperation and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

David_ICX7150 — Wed, 20 Nov 2024 20:34:15 GMT

Hello Imran,

Please let me know if my videos are acceptable.

https://drive.google.com/file/d/199WQpexz76MlZwl5BfZ1hH-qPOfu3vHr/view?usp=drive_link

https://drive.google.com/file/d/1EckgyiDORPh_nL6p5w7oAjuXfI8N_SFy/view?usp=drive_link

Re: ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

Imran_ruckus — Wed, 20 Nov 2024 20:44:06 GMT

Hi @David_ICX7150

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, LEDs stays off. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.