topic Re: R510IP Address in RUCKUS Support for Lennar Homes

R510IP Address

ksucoop — Wed, 20 Nov 2024 16:27:17 GMT

My Zoneflex R510 keeps shutting down. I would like to see if it needs a firmware update. Would like to find the IP Address to access the AP to update to latest .

Re: R510IP Address

Imran_ruckus — Wed, 20 Nov 2024 16:40:46 GMT

Hi @ksucoop
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510IP Address

ksucoop — Wed, 20 Nov 2024 16:45:08 GMT

Yes it is a Lennar setup, I vaguely remember Amazon coming to the home to set up

Re: R510IP Address

pinky_ruckus — Wed, 20 Nov 2024 17:43:12 GMT

Hi @ksucoop ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your APs keeps shutting down.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

ksucoop — Wed, 20 Nov 2024 17:58:38 GMT

Good Afternoon

1. No Power outage during anytime the AP had shutting down.

2. The lights on the switch. Green- System-MS/Green-PWR/ Ethernet Ports-Two Green-Two Amber.

3. AP-Access Point

Re: R510IP Address

pinky_ruckus — Wed, 20 Nov 2024 18:18:06 GMT

Hi @ksucoop ,

Thank you for the response and sharing the pictures.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

ksucoop — Wed, 20 Nov 2024 18:37:36 GMT

Re: R510IP Address

ksucoop — Wed, 20 Nov 2024 18:39:22 GMT

Re: R510IP Address

pinky_ruckus — Wed, 20 Nov 2024 18:52:33 GMT

Hello @ksucoop ,

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you manage them. We suggest you upgrade your RUCKUS R510 Access Point to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

We would request you to please select the option “Local upgrade”.

Please click on Local upgrade and you can downgrade the version to the recommended version 200.15.6.12.304.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

ksucoop — Wed, 20 Nov 2024 19:25:37 GMT

I can't find the username and password for the switch

Re: R510IP Address

pinky_ruckus — Wed, 20 Nov 2024 19:50:34 GMT

Hello @ksucoop ,

Thank you for the response.

I understand that you are looking for the Switch credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

ksucoop — Wed, 20 Nov 2024 20:44:42 GMT

None of these combinations are working as provided above for the ICX 7150-C12P

Re: R510IP Address

pinky_ruckus — Wed, 20 Nov 2024 22:01:35 GMT

Hello @ksucoop ,

Thank you for the response.

I understand that you tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

You will be able to access the CLI of the Switch.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510IP Address

ksucoop — Thu, 21 Nov 2024 23:16:24 GMT

Can I put a usb directly into the switch to update firmware?

Re: R510IP Address

ksucoop — Thu, 21 Nov 2024 23:18:51 GMT

Also, do I download the latest update ? The switch has never been updated since installment in 2018

Re: R510IP Address

pinky_ruckus — Fri, 22 Nov 2024 13:20:26 GMT

Hello @ksucoop ,

Thank you for the response.

May I please know if you were able to open the CLI of the Switch using the Telnet option?

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

pinky_ruckus — Mon, 25 Nov 2024 16:32:02 GMT

Hello @ksucoop ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

pinky_ruckus — Wed, 27 Nov 2024 14:30:32 GMT

Hello @ksucoop ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510IP Address

ksucoop — Thu, 28 Nov 2024 14:56:14 GMT

I’m not able to use telenet option, not advanced to do that. None of the ID and passwords work to gain access to the IP address. The access point has been updated but the shuts down regularly I’m guessing from outdated firmware on the switch. I’m at a loss on what do. Not sure if it’s truly the switch the issue or access point.

Re: R510IP Address

Imran_ruckus — Thu, 28 Nov 2024 21:01:37 GMT

Hi @ksucoop

Greetings!!!

Thank you for the response and the update.

If you are unable to access RUCKUS ICX-7150-C12P Switch by CLI with Telnet and no username/password working, the only option left is to access Console CLI and reset username/password.

To regain console access, please follow the instructions provided in the article linked below: How to Console into the ICX-7150-C12P

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’ (you could use of your choice)

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.