topic Re: Unable to factory reset R510 in RUCKUS Support for Lennar Homes

Unable to factory reset R510

Dpn1460 — Sat, 16 Nov 2024 19:22:23 GMT

R510 has the red power light illuminated but will not cycle when the reset is depress and released. Same problems exist with power supply cable or POE cable. I believe the AP needs repaired or replaced. 7150 switch shows all green lights. What. Is my warranty? What is the cost to repair?

Thanks,

Dave

Re: Unable to factory reset R510

Imran_ruckus — Mon, 18 Nov 2024 12:23:57 GMT

Hi @Dpn1460

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS R510 Access Point not powering on.

To proceed, we kindly request that you follow the steps outlined below:

We kindly request that you connect your RUCKUS R510 Access Point to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Unable to factory reset R510

Imran_ruckus — Wed, 20 Nov 2024 12:12:45 GMT

Hi @Dpn1460

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to factory reset R510

Dpn1460 — Wed, 20 Nov 2024 16:19:46 GMT

I sent the videos via an email reply. Did you receive?

Re: Unable to factory reset R510

Imran_ruckus — Wed, 20 Nov 2024 16:36:37 GMT

Hi @Dpn1460

Greetings!!!

Thank you for the response and the Videos.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with Red Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to factory reset R510

Dpn1460 — Sun, 24 Nov 2024 12:11:10 GMT

accepted solution