topic Re: Ruckus not powering up in RUCKUS Support for Lennar Homes

Ruckus not powering up

dkny1982 — Thu, 14 Nov 2024 21:53:39 GMT

My system is not working after a black out. The machine seems like working but the router is not blinking at all.

I am using a ICX 7150-C12P product

Not sure about the serial number, but I think it is this. MAC:C0:C5:20:A7:35:D3

Can you please send a technician?

Re: Ruckus not powering up

pinky_ruckus — Thu, 14 Nov 2024 22:03:15 GMT

Hi @dkny1982 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on and there are no lights blinking.

We would suggest you to please perform a hard reset on the Switch.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not powering up

pinky_ruckus — Mon, 18 Nov 2024 14:39:55 GMT

Hello @dkny1982 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not powering up

pinky_ruckus — Wed, 20 Nov 2024 16:21:27 GMT

Hello @dkny1982 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not powering up

pinky_ruckus — Fri, 22 Nov 2024 15:37:11 GMT

Hi @dkny1982 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community