topic Re: Ruckus 7150 C12P showing not alive after hard restting. in RUCKUS Support for Lennar Homes

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Sat, 16 Nov 2024 01:08:15 GMT

Hello Imran,

Thanks for reply. I did all good, the only thing is I don't know how to configure ruckus with spectrum internet.

The adaptors on the roof are power green light on, 5G light is yellow or amber, 2.4G Light is yellow.

Just confused how to connect with spectrum router or wifi modem.

Thanks

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Mon, 18 Nov 2024 12:02:06 GMT

Hi @Kamal1320

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with setting up RUCKUS devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to setup devices and configure them.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please note, that Amber lights on 2.4G and 5G on RUCKUS Access Point is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Wed, 20 Nov 2024 12:07:41 GMT

Hi @Kamal1320

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Fri, 22 Nov 2024 12:16:19 GMT

Hi @Kamal1320

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community