topic Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router in RUCKUS Support for Lennar Homes

New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Tue, 19 Nov 2024 19:18:34 GMT

I just purchased a Lennar Home from a previous owner (not directly from Lennar). I had to do a hard reset of the access points so that I can reconfigure them and set up my own admin and WLAN login and passwords. After I updated the firmware for the two Ruckus access points, I set up a WLAN using the Ruckus Unleased app. However, the AT&T Fiber router is still broadcasting its own wireless network. Also, the Ruckus switch is not being recognized at all in the Ruckus Unleased app. I read in other threads that the access points should be set up in bridge mode, but there is no option for "bridge mode" in the Ruckus Unleased app, so I don't know how to set that up. How can I set up this WLAN properly so that there is only one wireless network being broadcast throughout the house and so that the Ruckus switch is recognized in the Ruckus Unleased app? How do I get the AT&T router and the two APs on the same WLAN? There have not been any power outages since I've moved in.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Tue, 19 Nov 2024 19:29:41 GMT

Hi @Clark

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS and Unleashed application.

Please note that there will be different WLANs from Internet Service Provider's (ISP) Router and RUCKUS Access Points. RUCKUS AP WLAN cannot be merged with Router's WLAN.

For Switch not getting added into the Unleashed app may be due to an older version of the RUCKUS ICX-7150-C12P Switch. To check the same we may need to check version and some configurations of your RUCKUS ICX-7150-C12P Switch.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Tue, 19 Nov 2024 19:45:46 GMT

Hi @Clark

Kindly refer to the steps I outlined in my previous post. If you encounter any difficulties or get stuck at any point, please don't hesitate to reach out for further assistance.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Tue, 19 Nov 2024 21:08:15 GMT

Hi Imran,

Thanks for your message and for confirming that the two WLANs cannot be merged. Here is what I got when I put in the commands:

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show version

show version

UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c

(25713184 bytes) from Primary SPS08070c.bin

SW: Version 08.0.70cT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)

Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3844P0G0

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 9 day(s) 14 hour(s) 57 minute(s) 24 second(s)

--More--, next page: Space, next line: Return key, quit: Control-c

The system started at 00:04:39 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)

Compressed Sec Code size = 29437672, Version:08.0.70cT213 (SPR08070c.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225

Code Flash Free Space = 1319063552

telnet@ICX7150-C12 Switch#show inline power

show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 61 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On On 3100 15400 802.3af Class 3 3 n/a

1/1/2 On On 3000 15400 802.3af Class 3 3 n/a

1/1/3 On Off 0 0 n/a n/a 3 n/a

1/1/4 On Off 0 0 n/a n/a 3 n/a

1/1/5 On On 2100 15400 802.3af n/a 3 n/a

1/1/6 On Off 0 0 n/a n/a 3 n/a

1/1/7 On Non-PD 0 0 n/a n/a 3 n/a

1/1/8 On Off 0 0 n/a n/a 3 non-standard PD

1/1/9 On Off 0 0 n/a n/a 3 n/a

1/1/10 On Off 0 0 n/a n/a 3 non-standard PD

1/1/11 On Non-PD 0 0 n/a n/a 3 n/a

1/1/12 On Off 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 8200 46200

--More--, next page: Space, next line: Return key, quit: Control-c

telnet@ICX7150-C12 Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.3 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

--More--, next page: Space, next line: Return key, quit: Control-c

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Tue, 19 Nov 2024 23:13:05 GMT

Here is what I get from the commands:

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Wed, 20 Nov 2024 09:25:15 GMT

Hi Imran,

Thank you for your help so far. I was able to follow the instructions to update the switch firmware on the secondary partition using Telnet via Terminal on my mac and the USB method. The switch is now recognized in the Unleashed App. However, I am now trying to copy the firmware to the primary partition and now when I go into Terminal, it is no longer allowing me to access the switch via Telnet or SSH as shown in the screenshot. What has changed? How can I access the switch now to make future updates to the firmware if I cannot get in at all anymore.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Wed, 20 Nov 2024 12:02:37 GMT

Hi @Clark

Greetings!!!

Thank you for the response and the update.

Please try to log into the Switch dashboard on a Web Browser using the Switch IP address you are using to access CLI.

If you don't know the username/password. Please try to log into the Switch on the web browser using the default credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know once you can log into the web dashboard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Wed, 20 Nov 2024 16:25:28 GMT

Hi Imram,

I tried that previously too. I keep getting error messages.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Wed, 20 Nov 2024 16:39:51 GMT

Hi @Clark

Thank you for the response and the update.

Please IP Scan once again and check it the RUCKUS ICX-7150-C12P Switch is assigned with a new IP Address.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Wed, 20 Nov 2024 16:48:57 GMT

I did that already as well. The scan shows it's the same IP address.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Wed, 20 Nov 2024 16:52:36 GMT

Hi @Clark

Thank you for your response and the update.

Could you please reboot your Internet Service Provider's (ISP) router by unplugging it from the power outlet, waiting for a few seconds, and then plugging it back in? After doing so, kindly check the IP address once again.

We appreciate your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Clark — Thu, 21 Nov 2024 04:56:41 GMT

I reset the ISP router, ran the IP search (same IP address as before) and it is still not letting me in. I don't understand why I was able to access the switch before through Terminal before, and now I can't.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Thu, 21 Nov 2024 12:18:18 GMT

Hi @Clark

Greetings!!!

Thank you for the response and the update.

Please note that, for newer versions the Telnet option is disabled for security reason and default username/passwords are not working for SSH. That is the reason you are unable to access the it.

You can access CLI using console connection and reset the username/password. Please refer to the below guide on how to get console access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Mon, 25 Nov 2024 12:25:16 GMT

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Wed, 27 Nov 2024 12:13:50 GMT

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

Imran_ruckus — Fri, 29 Nov 2024 12:20:44 GMT

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community