topic ICX 7150-C12P won't power on. Warrenty/RMA in RUCKUS Support for Lennar Homes

ICX 7150-C12P won't power on. Warrenty/RMA

Jxck — Tue, 19 Nov 2024 19:03:13 GMT

Hello, my ICX 7150-C12P will no longer power on, no lights no response. I have tried multiple power outlets and power cables. I would like to replace it, please let me know how to proceed.

Re: ICX 7150-C12P won't power on. Warrenty/RMA

Imran_ruckus — Tue, 19 Nov 2024 19:06:40 GMT

Hello @Jxck

Greetings!!!

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

If that doesn't work even with a working power cord or other power outlets, I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-C12P won't power on. Warrenty/RMA

Jxck — Wed, 20 Nov 2024 03:44:38 GMT

I have attempted the reset using method in the links you provided several times. Same outcome, when plugging it in the lights briefly flash but none of them even stay on, they all go dark, and I hear a small noise from I think the power supply.

Thanks for the help, let me know how to proceed since I still have the issue.

Re: ICX 7150-C12P won't power on. Warrenty/RMA

Imran_ruckus — Wed, 20 Nov 2024 12:04:08 GMT

Hi @Jxck

Greetings!!!

Thank you for the response and the update.

I hope this message finds you well.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150-C12P won't power on. Warrenty/RMA

Jxck — Wed, 20 Nov 2024 20:58:52 GMT

I've uploaded the pictures and videos to the google drive link.

Thanks

Re: ICX 7150-C12P won't power on. Warrenty/RMA

Imran_ruckus — Thu, 21 Nov 2024 12:09:05 GMT

Hi @Jxck

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.