topic Re: My ICX-7150-C12P is stuck in boot mode and will not boot up. in RUCKUS Support for Lennar Homes

My ICX-7150-C12P is stuck in boot mode and will not boot up.

wrfowler — Mon, 18 Nov 2024 15:57:10 GMT

I had a power outage and my switch is stuck in boot mode. I have hard reset with a paperclip over 10 times but it never gets out of boot mode, and I cannot install software following instructions on the community as I cannot access the device using tftp. IP scan returns no ruckus devices.

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

Imran_ruckus — Mon, 18 Nov 2024 16:12:31 GMT

Hi @wrfowler

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If the reset using a paper clip does not resolve the issue, the next step would be to perform a Software Recovery on the RUCKUS ICX-7150-C12P Switch. Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the Software Recovery process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you tried the Software Recovery process already, please let me know at what step during the Software Recovery process you are stuck on, and share a screenshot of the error (if any). Additionally please share a picture showing the Software Recovery cable connection between the Switch and the laptop.

Feel free to reach out if you need any assistance at any point during the recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

wrfowler — Mon, 18 Nov 2024 16:35:17 GMT

Hi Imran.

Thanks for the reply. I worked several hours over the weekend trying to do the software recovery process. A couple challenges.

No matter what I try, I don;t get a COM port using device manager. I have installed drivers as instructions specify to no avail
When doing an IP scan to attempt to find the Ruckus device, the system does not find the device.

I do not have any firewalls on my device enabled and i cannot use putty to login to manage the device.

Here are some pictures of the cables. Also note the device continues to flash yellow lights and I have tried unplugging the device and plugging it back in to make sure.

Preview attachment IMG_1008.jpg

Preview attachment IMG_1009.jpg

IMG_1009.jpg

2.6 MB

IMG_1008.jpg

2.8 MB

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

Imran_ruckus — Mon, 18 Nov 2024 16:44:30 GMT

Hi @linda_nguyen

Greetings!!!

Thank you for the response and the update.

Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

wrfowler — Mon, 18 Nov 2024 23:57:28 GMT

Imran - i was finally able to get the software installed and my network back up and running. Question - is there a stable release I can install for both my AP's and the switch to prevent this from happening in the future?

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

Imran_ruckus — Tue, 19 Nov 2024 11:46:41 GMT

Hi @wrfowler

I hope this message finds you well.

Thank you for your communication and for acknowledging the completion of the software recovery process. We greatly appreciate your continued engagement.

To prevent such issues in the future, we suggest you upgrading your RUCKUS ICX-7150-C12P Switch to a recommended stable version for Lennar Users.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

wrfowler — Tue, 19 Nov 2024 14:09:47 GMT

Thanks Imran. For clarity the link to download the tool takes me to the software downloads page. Here are the current versions I am running.

For the switch I am running the following:

SW: Version 08.0.90kT211

For my AP's I am running:

200.15.6.212.14

2 Questions: First do I need to upgrade the switch twice - from current version - to SPS08090kufi.bin then to SPS08095kufi.bin? Next is there an explicit link for the upgrade tool as I am unclear what to download.

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

Imran_ruckus — Tue, 19 Nov 2024 14:16:30 GMT

Hi @wrfowler

I hope you are doing well.

Thank you for your response and for providing the update. Below are the answers to your queries:

1. The RUCKUS Access Points in your environment have already been upgraded to the latest version, 200.15.6.212.14. You can disregard any further AP upgrades for the time being.

2. As mentioned in my previous communication, the upgrade tool is pre-configured with the recommended 08095g version, which is considered the most stable version for Lennar users. Please proceed with the upgrade using the software tool provided in my earlier message. (Refer to the user manual provided in last response for more information)

Should you have any further questions or require additional clarification, please don’t hesitate to reach out.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

wrfowler — Tue, 19 Nov 2024 14:22:21 GMT

Thanks Imran. The link you provided takes me here and tells me the page does not exist.

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

Imran_ruckus — Tue, 19 Nov 2024 14:46:03 GMT

Hi @wrfowler

Thank you for your response and for your patience.

Apologies for the inconvenience you've experienced. Upon checking with the internal team, we've identified that there is a technical glitch on the portal, which is preventing you from accessing the upgrade software tool. Our team is actively working on resolving the issue, but please note that it may take some time.

In the meantime, you can download the software tool directly from the following drive link and proceed as instructed in the user manual:

Download Link

If you have any further questions or need assistance, please don’t hesitate to reach out.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

wrfowler — Tue, 19 Nov 2024 18:06:43 GMT

Imran,

Thanks for all your assistance. My switch is now upgraded to the stable release and everything is functioning well. It was a bit challenging as I had to borrow a device to get through applying the software, but it is good now. Have a wonderful day.

Bill

Re: My ICX-7150-C12P is stuck in boot mode and will not boot up.

Imran_ruckus — Tue, 19 Nov 2024 18:32:53 GMT

Hi @wrfowler

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.