topic Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc... in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Sun, 20 Nov 2022 19:20:46 GMT

I have disconnected the power, let it sit for an hour and plugged it back in hoping it would reboot, but it is no longer powering any of my homes smart devices.

My wife and I both work form home and depend on the WAP to reach our home offices. So, this is a critical issue that effects our ability to provide for our family.

Your quick response will be greatly appreciated.

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Sun, 20 Nov 2022 19:27:28 GMT

Reading other post and it sounds like it will need to be replaced. Please advice me on how to make that request.

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

kevinraphael — Sun, 20 Nov 2022 19:39:38 GMT

Hi Randy,

Are you in a Lennar home that had a power outage which took out your Ruckus devices? Our Verizon internet continues to work but all the Ruckus units are dead on all floors. Unplugging power did not work. Is that your issue as well? What did you learn as a solution? Thanks!

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Sun, 20 Nov 2022 19:53:37 GMT

Yes. I am a Lennar Home Owner, but it wasn't caused by a power outage. It just stopped sending power to the connected devices. I've tried a power reboot multiple times, but nothing has changed.

No solution yet

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

kevinraphael — Sun, 20 Nov 2022 20:27:24 GMT

Bummer, I hope you get it worked out. I will post here tomorrow and see if someone from Ruckus replies. Do you know which contractor would even be involved with this kind of issue. I suppose it depends on where you live. We are in Maryland.

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Mon, 21 Nov 2022 19:00:40 GMT

Hello? Does anyone from Ruckus Support check this forum?

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Mon, 21 Nov 2022 19:01:44 GMT

I live in Colorado

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

kevinraphael — Mon, 21 Nov 2022 19:21:38 GMT

I got a reply from someone at Ruckus, but the directions were way too complicated for me to follow (and I even consider myself somewhat techie). They said that Lennar could let me know of a contractor to come to the house to fix the issue. I set up a virtual appointment for tomorrow morning, and will request that someone come in-person to fix the problem.

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

Vásquez_Fer — Tue, 22 Nov 2022 12:22:30 GMT

HI @randylarson23

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Tue, 22 Nov 2022 14:10:00 GMT

The switch does light up. So, it is getting power. The problem is connection to the POE devices.

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

Vásquez_Fer — Tue, 22 Nov 2022 15:13:07 GMT

Hi @randylarson23

Could you please tell me which lights are on if you can see any amber / yellow light please let me know.

Refer to my last post to see the lights and meaning

Best Regards

Fernando Vasquez

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Tue, 22 Nov 2022 15:35:25 GMT

SYST- AMBER

PWR- AMBER

RJ-45 port 5 RX/TX activity LED in 6, 8, 10, 12 are AMBER

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Tue, 22 Nov 2022 15:39:47 GMT

SYST- AMBER

PWR- AMBER

RJ-45 port 5 RX/TX activity LED in 6, 8, 10, 12 are AMBER

Thanks

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

Vásquez_Fer — Tue, 22 Nov 2022 15:39:59 GMT

Hi @randylarson23

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

randylarson23 — Tue, 22 Nov 2022 19:51:05 GMT

Followed the reset directions and there was no difference in the indicators lights. I don't see a Putty download for MAc systems.

Is it possible to have someone come to my house? I think this is beyond my unsderstanding

Re: Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

Vásquez_Fer — Tue, 22 Nov 2022 19:58:21 GMT

Hi @randylarson23 !

The only support for home users from Ruckus is via this community forum.

Below the guide for console access is a option for Mac system also there is a video.

You can contact your builder to see the possibilities to arrange an on site visit.

Best Regards

Fernando Vasquez