topic Re: ICX7150-C12P not powering on in RUCKUS Support for Lennar Homes

ICX7150-C12P not powering on

drew313 — Sun, 17 Nov 2024 19:07:11 GMT

I have a ICX7150-C12P that suddenly died and will not power on. I have tried disconnecting and reconnecting the power cable but it still will not power on. Can I please get an RMA for this?

Re: ICX7150-C12P not powering on

pinky_ruckus — Mon, 18 Nov 2024 13:37:32 GMT

Hi @drew313 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is not turning on and you have tried disconnecting and reconnecting the cables.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P not powering on

drew313 — Mon, 18 Nov 2024 19:19:51 GMT

Here are the photos. Video has been uploaded to the Google Drive link.

Re: ICX7150-C12P not powering on

pinky_ruckus — Mon, 18 Nov 2024 19:32:33 GMT

Hi @drew313 ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.