topic Re: Switch not working in RUCKUS Support for Lennar Homes

Switch not working

Sdrudy — Sat, 19 Nov 2022 16:21:28 GMT

After a brief power outage my switch no longer works. The AP are not turning in and no lights on the switch port they are plugged into.

Switch powers up but only has an amber status light. Nothing else lights up. I have tried unplugging it several times and tried switching the ports for the AP with no luck. Appears the switch is stuck booting up.

Re: Switch not working

Vásquez_Fer — Sat, 19 Nov 2022 17:11:07 GMT

Hi @Sdrudy

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez

Re: Switch not working

Sdrudy — Thu, 01 Dec 2022 11:00:23 GMT

When I try to do a factory reset, all of the lights blink amber but do not stop blinking. Not sure if there is another step in the process to reset or what the problem is.

Re: Switch not working

Vásquez_Fer — Thu, 01 Dec 2022 12:02:05 GMT

Hi @Sdrudy

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Best Regards

Fernando Vasquez

Re: Switch not working

Sdrudy — Tue, 10 Jan 2023 15:48:20 GMT

I was able to do a software recovery but the unleashed app is showing errors for the switch.

do I need to update the firmware for the switch and if so how is that done?

thanks

Re: Switch not working

Vásquez_Fer — Tue, 10 Jan 2023 22:45:45 GMT

Hi @Sdrudy

Hope you are doing well!

Is great to see that you are up and running.

In order see the ICX in the unleashed app is a bit tricky because you must generate a ssh tunnel so in simple words is like private tunnel between the access points and the ICX.

1-Make sure the Switch is on version 8090 + later .

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

2-Make sure the management approval is enabled

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

3- It would be great if you enable LLDP/RSA protocol on the switch side here is the commands:

Device>enable
Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard

2-Put the IP address of the ICX switch

3-Username and password for Switch authentication that we created

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes it should say connected

Best Regards

Fernando Vasquez