topic Re: Unable to login to Unleashed app to update the software in RUCKUS Support for Lennar Homes

Re: Unable to login to Unleashed app to update the software

MC1244 — Thu, 14 Nov 2024 19:10:03 GMT

I would love to upgrade but I can even access the GUI on 192.168.1.37 Any suggestions there?

Re: Unable to login to Unleashed app to update the software

pinky_ruckus — Thu, 14 Nov 2024 21:26:30 GMT

Hello @MC1244 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, , I could understand that you are unable to login to the Gui of the unleashed to upgrade your APs.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unable to login to Unleashed app to update the software

pinky_ruckus — Mon, 18 Nov 2024 14:38:46 GMT

Hello @MC1244 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to login to Unleashed app to update the software

pinky_ruckus — Wed, 20 Nov 2024 16:20:09 GMT

Hello @MC1244 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to login to Unleashed app to update the software

pinky_ruckus — Fri, 22 Nov 2024 15:26:27 GMT

Hi @MC1244 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community