topic Re: No STAT light on ICX-7150-C12P in RUCKUS Support for Lennar Homes

No STAT light on ICX-7150-C12P

mciccia777 — Thu, 14 Nov 2024 19:15:39 GMT

Hello Team,

My 2 R510 don't have power, and I followed the below and I completed the CLI process and turned all Admin State, however the column beside it Oper State half of them say off and the other denied. Still no power from the PoE ports behind the switch. Also, behind the switch to the left of the PoE's there is a rectangular cube with the STATUS button and all the lights Stat, Spd, ID, USB, PoE are off. I need your assistance please and thank you!

NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled

Re: No STAT light on ICX-7150-C12P

Imran_ruckus — Thu, 14 Nov 2024 19:19:15 GMT

Hi @mciccia777

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As you can access the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: No STAT light on ICX-7150-C12P

mciccia777 — Thu, 14 Nov 2024 20:44:17 GMT

Hello Team!

Attached are all the photos, thank you for your help and look forward to hearing back from you.

Best!

Mario

Re: No STAT light on ICX-7150-C12P

Imran_ruckus — Thu, 14 Nov 2024 20:56:00 GMT

Hi @mciccia777

Thank you for the response and the information.

Please enter the below commands and enable to PoE on the Switch ports.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (please wait till the process gets complete)

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Additionally, we suggest you upgrade your RUCKUS ICX-7150-C12P Switch, since it is on an older 08061a non-UFI version as I see from the screenshots you shared. Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to upgrade your Switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please let me know if you are stuck at any point during the upgrade process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No STAT light on ICX-7150-C12P

mciccia777 — Fri, 15 Nov 2024 02:28:05 GMT

Hi Imran,

I did exactly as you requested (except the upgrade) and I still don't see any power on the PoE.. Why? Also, it won't let give me the option to add pictures? Please help, this is very frustrating.. Thank you

Re: No STAT light on ICX-7150-C12P

mciccia777 — Fri, 15 Nov 2024 02:30:02 GMT

Here are the pictures.. Please help me..

Re: No STAT light on ICX-7150-C12P

Imran_ruckus — Fri, 15 Nov 2024 12:04:16 GMT

Hi @mciccia777

Thank you for your response and update.

If the PoE commands are not functioning correctly, please proceed with the Switch upgrade to the recommended version in the previously shared upgrade article. This issue often occurs when the RUCKUS ICX-7150-C12P Switch is running an older non-UFI version.

Should you require any assistance during the upgrade process, please don’t hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No STAT light on ICX-7150-C12P

Imran_ruckus — Mon, 18 Nov 2024 12:28:45 GMT

Hi @mciccia777

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No STAT light on ICX-7150-C12P

Imran_ruckus — Wed, 20 Nov 2024 12:11:53 GMT

Hi @mciccia777

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No STAT light on ICX-7150-C12P

Imran_ruckus — Fri, 22 Nov 2024 12:20:49 GMT

Hi @mciccia777

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community