topic Access point not working!! in RUCKUS Support for Lennar Homes

Access point not working!!

Anthonync94 — Wed, 13 Nov 2024 03:54:43 GMT

I just purchased a Lennar home which I was built with Ruckus access points.

Verizon FiOS came out and installed their wall box and than connected it to the Ruckus access point via Ethernet cable. They than told me I needed to go through the ruckus setup guide to get the internet working.

I followed the setup wizard and once the configuration system completed it said I should see my internet name in a few minutes. It’s been a hour and the name/acces point still has not shown up.

I went back to the WiFi and tried connect back to the configure.me but it keeps saying unable to connect.

not sure where to go from here

Re: Access point not working!!

pinky_ruckus — Wed, 13 Nov 2024 13:28:36 GMT

Hello @Anthonync94 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to see your Ruckus Access points Wifi network and it is broadcasting Configure.Me network.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access point not working!!

Anthonync94 — Wed, 13 Nov 2024 20:12:59 GMT

I have tried resetting the system but I am still not able to connect to the configure.me network.

it keeps saying unable to connect.

Re: Access point not working!!

Imran_ruckus — Wed, 13 Nov 2024 20:38:01 GMT

Hi @Anthonync94

Greetings!!!

Thank you for the response and the update.

Please note you need to reset on only ONE connected Access Point by pressing the reset button situated at it's rear end. For example if you have 3 Access Points in your setup, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Once you press the reset button for about 15-20 seconds on the ONE connected Access Point it will broadcast configure.me-xxxxxx network try to connect to it and perform the configurations.

Please refer to the below video for more information:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point not working!!

Anthonync94 — Wed, 13 Nov 2024 23:48:18 GMT

I have tried this step but I still cannot connect to the configure.me

the device it’s self

power - Green

CTL - green

2G Yellow

5G Yellow

Re: Access point not working!!

pinky_ruckus — Thu, 14 Nov 2024 13:43:38 GMT

Hello @Anthonync94 ,

Thank you for the information and the picture you shared.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

We would request you to please use a Windows laptop to complete the configuration.

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access point not working!!

pinky_ruckus — Mon, 18 Nov 2024 14:00:10 GMT

Hello @Anthonync94 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access point not working!!

pinky_ruckus — Wed, 20 Nov 2024 16:18:38 GMT

Hello @Anthonync94 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access point not working!!

pinky_ruckus — Fri, 22 Nov 2024 15:06:42 GMT

Hi @Anthonync94 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community